HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Wholesale Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including global trade and receivables finance, multi-currency business accounts, payments and cash management, wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice across countries and territories, HSBC helps connect customers to opportunities. 

We are currently seeking a high calibre professional to join our team as a Senior Manager Fraud Risk Management. 

Principal Responsibilities

In this role you will

• Drive end to end management of fraud risk, including strategy, analytics and operations within the Card Acquiring product globally that are managed by GPS
• Be responsible for the delivery of controls and other mitigation activities including where relevant outsourced controls.  Fraud risk mitigation activities will encompass both Acquirer and as a value-add service for Merchants ensuring balancing risk appetite, client experience and operational tolerances measures
• Represent Fraud Risk Management in interactions with the DMS Product Team, Business Stakeholders, IT and Risk Stewards in the Second Line of Defence
• Work with Financial Crime Investigations (FCI) and Business Stakeholders to deal with fraud incidents to minimise losses, client impact and address remedial actions where necessary
• Work with the DMS Product Team to monitor and ensure relevant obligations and issues set out by Card Schemes / external regulators / interested parties are addressed in a timely manner
• Build and lead a team capability and capacity to deliver the fraud strategy, using stakeholder management skills to achieve buy-in for investment, growth and change where necessary

To be successful you will need

• Extensive management experience of key fraud threats impacting Merchant Acquiring including new and emerging threats
• Extensive management experience of proven strategies to minimise and mitigate the fraud risk impacts to the Acquirer from abuse by merchants
• Extensive management experience of proven strategies to minimise and mitigate the fraud risk impacts to the Merchants
• Extensive experience in the use of data and analytics to detect and prevent fraud including rule and machine learning based techniques
• Strong knowledge and application of relevant Card scheme rules that pertain to fraud and chargebacks ensuring compliance with requirements
• Strong knowledge and application of card fraud regulation and the 3D Secure protocol

Opening up a world of opportunity
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.