Job description
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
As our Senior Relationship Manager you’ll be the go-to advisor for acquiring, retaining and growing International Middle Market (IMM) customer relationships. The Senior Relationship Manager is located in the Chicago regional office and reports to the Head of Central. You’ll tackle every interaction with curiosity to uncover and solve potential roadblocks before they happen. Every day, you’ll build trust with clients and the IMM teams by learning new concepts and researching information in real-time to provide creative solutions. To thrive in this job, you’ll need a proven understanding of commercial lending and risk assessment. You should also be familiar with a CRM tool and the technical and personal details it takes to manage many stakeholders through a complex decision-making process.
As our Senior Relationship Manager you will:
Build existing and winning new long-term relationships with the customers we want to bank, coherent with HSBC’s strategy to be the leading international bank
Own customer engagement, ensuring service excellence for all aspects of any customer
Collaborate with product partners to identify and match customer needs with relevant expertise; notably with Trade, Cash Management, and Investment Banking and Markets
Lead, inspire and motivate junior colleagues to ensure a flawless relationship management service is delivered
Act as a great teammate, supporting development of a positive, collaborative culture consistent with Group Values
Scenarios range in complexity and you need to adapt to one-of a kind challenges, everyday scenarios, and geopolitical issues
For this role, HSBC targets a pay range between $171,700.00 and $257,500.00
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
Requirements
You´ll likely have the following qualifications to succeed in this role:
Proven ability in identifying and meeting customer needs through matching a broad range of products and services
Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
Licensed Registered Representative, Series 79, 63 and SIE mandatory, will allow for contingency to obtain within 120 days
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. HSBC will not engage in immigration sponsorship for this position if needed.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse, and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.