Job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Job Profile
A branch based customer facing role focused on servicing to primarily meet and greet customers upon branch entry & provide expert advice on digital channels, respond to any simple servicing queries and direct to appropriate channels.
Undertake lower risk product sales (up to and including account opening) and use EDRAS sales process to discover more complex customer needs for referral to sales staff and/or branch specialists. Deliver customer service proposition by providing a consistently excellent customer experience and engaging and assisting customers to use Digital & self service channels where appropriate.
Listed below are the outcomes performed by this role that directly align with key business goals. All performance should be in support of achieving these outcomes.
1. Engage and Discover Customer Needs on Branch Entry
2. Acquire New to Bank Customers
3. Deliver Service Excellence
4. Promote and deliver Multi-Channel Engagement
5. Support the Branch
6. Protect the Bank - through vigilance against fraud, Knowing your customer, adhereing to regulations/policies and minimising operational risk
Requirements
• Preferred candidates will have strong B2B experience in the Banking space
• Good knowledge on some of the products that include GTRF, GLCM and Treasury.
• Strong experience in creating new business opportunities and acquiring clients for the organisation.
• Graduate with 2 years of experience
Additional Information
- Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.
Useful Link
Link to Careers Site: Click HERE
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited, India
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