Job description
Manager - Third Party Management (UAE National)
About HSBC
HSBC is one of the world’s leading banks, with a network covering 64 countries and territories and over 40 million customers worldwide. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.
We put diversity at the heart of our business, and we take our responsibility to develop our talent seriously. Joining HSBC will give you the chance to work in a supportive environment in which we seek to develop and promote people based on merit. We will provide you with training and support to help you identify your chosen career path and realise your ambitions.
About Global Procurement
Procurement enables businesses and functions across the bank to maximise their value and minimise the risk from HSBC's annual USD15 billion external spend with suppliers. We do this by providing four core services designed to help our business partners 'Buy, Pay and Manage' effectively.
Procurement’s four core services include:
• Source to Contract covers activities required when buying products or services from a third party supplier. It includes identifying suitable third party suppliers that are able to deliver the required products or services in compliance with HSBC standards.
• Third Party Management defines the activities required by HSBC to manage its third parties, including risk, relationship and performance management.
• Request to Pay is a major part of Procurement Operations and responsible for processing purchase orders to support transacting with third party suppliers; invoices for payment; employee expenses, including payment and bank reconciliation processes.
• Travel Services team facilitates business travel requirements of HSBC employees in a safe, secure and cost-effective manner, through reputable travel providers. Each country has an appointed Travel Management Company (TMC) that undertakes bookings on HSBC’s behalf.
Role Overview
• The Third Party Management (TPM) team delivers services to HSBC’s 1st line businesses and functions, and is an on-shore capability located in HSBC’s key regions and countries. The role of the Manager - Third Party Management is to support Regional Third Party Management on Third Party Risk, Contracts Lifecycle Management (CLM), Supplier Management (SM) - collectively Third Party Management (TPM) - across the market. The role holder will: interface with key local businesses, functions and stakeholders to provide support and drive improvement across the topics underpinning TPM; tailor programs of work to improve third party management and control; provide MI and analytics from a risk, supplier management, outsourcing, and criticality perspective; support effective governance arrangements for Third Party Management and Oversight (including outsourcing oversight) across the market, and run the market level governance; and support with 1st line oversight of key third parties and regulatory matters.
• The Market COO, on behalf of CEO and the Board of Directors, retains the ultimate accountability for the risks associated with the activities provided by third parties to the entity and the TPM is responsible for delivering and leading the supporting capabilities that enable the COO to deliver on that accountability. The role holder supports Head of TPM in their responsibilities.
• The role holder will need to be a credible operational subject matter expert in Third Party Management and the regulatory context in financial services, with first-hand experience of developing, leading and improving aspects of third party risk management in large, complex organisations. In addition, the proven capability to network, communicate, influence and supporting strategic change happen pragmatically at pace will be key to success in this role.
• The role of the TPM is to ensure the bank is protected from the risks of using external third parties by establishing framework and guidance, oversee execution is as per framework and continuously improving.
• The primary focus of the role will be to support the Source to Contract and strategic sourcing processes through data analysis.
• Ensure alignment with all key stakeholders within Procurement and the businesses/ functions on category decisions.
• Be a role model and demonstrate a positive attitude and inspire confidence when faced with uncertainty and change
Duties & Responsibilities
• Employ credible technical and professional best practices to achieve tangible change in TPM practices in collaboration with key business and functional stakeholders
• Establish and maintain regular COO / CRO (Chief Risk Officer) engagement to continuously monitor and improve our service
• Help ensure that the highest priority risk topics have the strongest controls and diligence, MI and reporting, e.g. sanctions screening; ISR; Business Continuity; Cyber; People Screening and conduct
• Using broad Supplier and Third Party Risk expertise, and working with Regional TPM lead, be accountable for ensuring that key risk domain controls from the TPRM Policy are implemented efficiently, consistently and effectively across the Global Businesses, Global Functions and into the end to end risk Group Third Party Hub process; including adjustments to due diligence, contracting and monitoring
• Provide guidance, direction and leadership to ensure governance arrangements to oversee and steer Third Party Management across the Global Businesses, Global Functions in the region are efficient, consistent and effective; design, implement and run regional governance to oversee and steer Third Party Management, and ensure that consistent, aligned and appropriate governance is in place in Global Businesses, Global Function
• Put in place and drive the adoption of clear and effective guidance, processes and supporting platforms to underpin the effective, efficient and consistent management of Third Party Management
• Proactively identify process and control weaknesses in any aspect of Third Party Management and ensure appropriate actions are put in place to rectify. Work closely with 2nd and 3rd line to ensure an effective 3LOD model is in place for Third Party risk, in line with the global and regional model
• Provide HSBC businesses, functions with consolidated, clear and accurate MI and data around their third party engagements, contracts and aggregated supplier performance metrics, enhanced visibility of which third parties they use across their global footprint, and effective insight and oversight over the third party risk / control associated with them
• Support Regional Head of TPM in leading the design, delivery and rollout of global TPM Programme and Service, ensuring consistency between the Regional and Global initiatives
• Identification and ownership of continuous improvement and ad-hoc programmes of work that support the TPM transformation journey – proactively identifying process and control weaknesses in any aspect of the process and ensuring appropriate actions are put in place to rectify
• Ensure risks and controls are effective on ongoing basis, work with risk and control owners as required
• Be a trusted advisor and subject matter expert for the region and advise global businesses and functions
• Support incidents involving multiple third parties and/or having potential major impact to the bank
• Support Regional Head of TPM in managing aggregated view of risk exposure and identify key deficiencies and risk themes
• Ensure compliance with applicable, local regulation and HSBC guidelines, making sure to employ the higher standard of controls
• Develop knowledge of HSBCs supplier risk management and risk mitigation approach, and assist in managing any risk exposure.
• Support HSBC Business stakeholders with leadership and guidance on Procurement processes and supplier risk management. This can involve responding to stakeholder queries, designing and helping to deliver awareness raising sessions, and developing guidance materials to support our Business.
• Support with analysis, data reporting, information and research that can aid Business and Procurement strategy and contribute to success.
• Ensure adherence to HSBC internal policies and procedures.
• Work proactively to ensure the objectives of HSBC training plan are met, escalating and discussing any concerns with line manager.
• Contribute to Global Procurement departmental transformation initiatives, innovation and continual improvements.
Customers/Stakeholders
• Manage Third Party Risk for the market by closely working with Global businesses and functional engagement managers
• Excellent communication and influencing with businesses and function engagement managers
• Strong and effective relationships maintained with a wide range of stakeholders from GB/GF COOs and Risk Domain Leads through to local 1st line engagement owners and receivers of the TPM service.
• Propagate common understanding of the third party lifecycle to help drive 2nd line risk domains to enhance their policy language and understanding of due diligence, contracting, control monitoring, testing and assurance in the context of HSBC third parties.
• Be the SME on all aspects of TPM and be actively sought by businesses, functions, risk domain owners and Third Party Engagement Managers.
• Closely work with Risk Stewards to ensure framework is up to date and any oversight related actions are managed
• Ensure key skills/gaps are filled by proactively supporting engagement managers with adequate trainings and communication
• Support updates to senior management market and regional forums (e.g. RMM) on third party matters
Requirements
Experience & Qualifications
• Experience in risk or control management
• Subject matter expert and proven track record in managing third party risks
• Strong stakeholder management and Influencing skills
• Ability to work independently, prioritize including when under pressure and to tight deadlines
• Experience of working in highly regulated and complex organisation
• Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
• Ability to balance multiple competing demands to find the best solutions
• Innovative and critical thinking
• High ethical standards
• Data analysis ‘Excel’ and Presentation.
• Ability to navigate and nurture a complex stakeholder network, internal and external
• Leading, managing and implementing departmental change and improvements