HSBC Group

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Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our
customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening
up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

Vice President-Mortgages folds within the Branch Banking Central Team – Sales and Distribution Network.  The role holder will assume Pan India responsibilities for the Branch network based out of the IWPB Central Office. While the incumbent will be an individual contributor, he/she will play a vital role in driving and delivering Performance Expectations of the entire network for Mortgage business. 

The scope of the role includes all issues that affect the final customer and/or branch staff experience from operational issues, to streamlining the service channel to running campaigns across for the sales teams, to training and monitoring the frontline on initiatives run by the bank.

Principle Responsibilities

• Manage and drive the collective performance of the product specialist sales staff
• Maintains and enhances the operational standards and efficiency
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit  points together with any issues raised by external regulators
• Coach the team to achieve business goals and effectively meet customer needs
• Share all examples of best practise to drive overall customer experience
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation in financial markets
• Manage Third Party engagements effectively to ensure all risk activities (including on-boarding, monitoring and exit) are undertaken accurately and in a timely manner
• Lead and grow the WPB Mortgage business in line with India Strategic Plan / AOP for Mortgages
• Drive profitability through Mortgages and delivery of mortgage numbers which starts with AOP Planning, Target Setting, Resource allocation and productivity expectation. Run tactical campaign to grow the Mortgage book

• Plan and execute the setting up of Distribution of Mortgage Business through the Lead Generators. This would

   

  involve the end-to-end process of setting up the channel, working closely with them and providing them the  required support to deliver the desired outcome

• Ensure a consistently high level of product and service delivery in line with customer needs across the region

• Contribute to enhancing the banks image and visibility in the market place

• Maintain strong engagement with key stakeholders and support functions to deliver the expected outcomes seamlessly

• Always Provide suitable guidance to the Mortgage Specialists and get them to undergo necessary  Accreditations

• Maintain HSBC internal control standards, implement and observe Group Compliance Policy

• Adherence to processes and controls to identify and mitigate risks and ensures timely escalation of control ssues and reputation risks

• Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control

• Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner

• Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators

• Understand the importance of Third-Party Risk, and your role in ensuring all risk activities (including ongoing monitoring and KPIs / KRIs) are undertaken accurately and in a timely manner with any deficiencies escalated as appropriate. This includes

• Familiarize with policies and procedures which govern the Third Party Sales Agents(TPSA) / Lead Generator(LG) model

• Understand the roles and responsibilities of TPSA / LG Managers including risks associated with any third parties and engagement(s) across on-boarding, monitoring and exits of TPSAs / LGs

• Escalate, where required, via respective support channels i.e. Country / Group TOF and regional support functions

• Deploy the TPSA / LG model with appropriate controls in place

• Effectively monitor agencies. Identify and track any control deficiencies and performance issues with line of sight and follow up via the TPSA Oversight forum (TOF).

• Action plans should be in place to remediate including escalation to Country / Group TOF, Risk Owners and RMM where appropriate

• Timely and quality submission of information / data to the Central repository held by Group

• Post Graduation with additional qualification in master’s would be preferable
• Minimum of 10-15 years of domain experience
• Should have good domain experience on Mortgage and Third-Party Management related process
• Proven ability in team leadership and management
• Proven ability in Retail distribution
• Proven ability in relationship management in the Retail sector
• Demonstrate behaviours consistent with HSBC Values
• Proven adherence to controls and compliance with no significant breaches
• Expertise in financial planning and related systems and processes
• Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating Coaching sales techniques, best practice and sales management on a team and one to one basis Planning and organising skills
• Analytical skills
• Problem solving skills
• Attain appropriate professional and regulatory qualifications as required by the local market
• Attain any internal standards as required by market

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You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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