HSBC Group

(Grade: GCB6)

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Support DM to maintain cordial relationship with local governmental authorities and regulators. Engage with local regulators like attending regulator meeting (CBRC, PBOC,金融办,银行业协会,区政府, etc.) on behalf of DM, handling the regulatory on-site inspection coordination and regulator visit logistic arrangement  and government visit for bank seniors etc.

Lead Promotion campaign organized by local regulator or government authorities at branch level, such as "反假币宣传' "金融知识万里行" ,"消费者保护" ,"文明服务" , etc

Provide survey result to local government authorities by coordinating relevant business/function.

Maintain relationship with local GongAn and Tax Bureau as backup of SFR/FIN and present meeting s organized by local government authorities and regulators as DM backup.

Manage and monitor the performance of in-source vendors (such as VAT, Cars, facilities) and on-site workers with regular KPI review, including Vendor risk and control management, service standards adherence.

Review, update and safe-keep of the various contracts in branch and monitor for the performance under the contract, maintain regular communication with vendors for feedback of service improvement.

Negotiate with external vendor and review all the contract/sub-contract/ agreement, such as car rental sub-contract, house rental contract, etc.

Manage all "services" delivered to business, with appropriate benchmarks, metrics and report on efficiency, effectiveness and success of those "services" to meet SLA and provide quality service to businesses/functions in Branch.

Work closely with Country OM team to support talent development, staff training and staff engagement in branch to foster continuous improvement in the corporate culture and promote the understanding of HOST strategy, policies and other key messages from Senior Management.

To be successful in the role, you should meet the following requirements:

Proficient in Chinese and English Language, both written and spoken. Good presentation skills.

To meet customers' expectations by delivering excellent services.

Good business acumen, customer-oriented attitude, strong analytic and reasoning skills

Good communication skills and has the ability to build relationship and work with a wide range of organizations and individuals.

Strong implementation ability and influencing others cross-functionally to deliver on results.

Ability to think broadly and still achieve a high attention to details.

Interested employees please ensure that you submit your application before Unposting Date (as below).

Employees on selected front-line roles which support building and maintaining customer relationships need to serve 18 months before being eligible to submit internal job application without getting line managers' written endorsement.  These roles have been identified to include (across all bands): RMs in CMB / GB / RBWM; Sales in GTRF / GLCM / GM, Client Management team in GLCM, Client Services team in HSS.

Employees on RBWM Teller position need to serve 12 months after the individual has obtained all the required licenses (including 反假币证书etc.), before being eligible to submit internal job application. Otherwise, written endorsement from line managers is required.

For details, please contact Joanne Chen at (021) 3888 8077 Tie Line 88077 (Joanne CHEN <joanne.chen@hsbc.com.cn>）.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (China) Company Limited