HSBC Group

Business: GPB&W: UHNW, Distribution, and COO Office,

Open positions: 1

Role Title: Business Manager GSC’S

Global Career Band: 5

Location: Bangalore

Recruiter Name: Kanupriya Mishra

Why join us?

COO Business Management Support Team assists in operationalization of GPB vision and strategy. In that context the Team is responsible for operational efficiency and resilience of GPB across COO and central functions as well as GPB wide direct and indirect cost and resources management.

The Opportunity:

• The purpose of the Senior Business Management role is to provide expert support and assistance to the Global GPB&W COO, Global Head of Ultra High Net Worth (UHNW), and Global Head of Distribution.  Key responsibilities include: -
• UHNW & Distribution business services: supporting MI production, data cleansing, optimization of processes and team structures; and producing high quality client-ready visual outputs / PPT materials (e.g., pitchbooks, UHNW SharePoint, strategy decks etc.)
• COO Office management: across Communications (internal newsletters, Townhalls etc.), People Engagement activities (e.g., people pillars, snapshot analysis etc.), Governance (e.g. leadership meetings, reporting, scorecards, offsites etc.) and planning
• Cost & Performance related activities: direct cost, forecasting, accruals, invoicing, and Purchase Orders

The role holder will:

• Ensure transparency, monitoring (e.g. monthly dashboard) and reporting progress against plans, quality & costs
• Prepare and follow up on action items from global and regional program calls.
• Participate in design of reporting decks and ongoing production ownership for quantitative MI.
• Provide regular status updates to senior management incl. GPB ExCo and GPB&W COO LTM
• Resource Management – including headcount tracking, reporting, Org design, and analysis.
• Process and Team Improvement & Efficiency
• Production of useful MI and analysis to enable insightful decision making can be made.
• Ensure quality of information across all reporting systems and consistency in reporting
• Undertake Day to Day support activities in helping to run the operation and Ad hoc requests and analysis as required/requested

What you’ll do:

Impact on the Business

GROW

• Provide Business Management support & change delivery initiatives (for instance CTB planning, performance analysis) delivered in all areas of responsibility.
• Support coordination of Business Management and migration/offshoring support activities across COO Office & UHNW / Distribution
• Participate in meetings and escalate any issues/Challenges in a timely manner and propose solutions where required.

Typical Targets

• Successful delivery of considerable optimization & efficiency gain project undertaken
• Timely completion of planned activities without any delay attributable to GSC functions.
• Recorded evidence by Line Manager and business stakeholders

STREAMLINE

• Support & drive increasing operational efficiency and resilience of GPB across COO and central functions as well as GPB wide direct and indirect cost.
• Place the customer at the centre of the GPB business, ensuring fair client outcomes
• Ensure a consistent application of solutions across GPB entities, leveraging best practice, and there is an appropriate read-across to other entities when issues arise.

Typical Targets

• Cross train with other regions within BM team for optimal resource utilization
• Identify opportunities of cost save / Process reengineering which may include and not limited to:
• Lean ideas suggested / Implemented
• Six Sigma Projects
• Cost save initiatives undertaken
• Realized Cost save
• Realized considerable efficiency gain

PROTECT

• Adhere to all relevant Audit and Compliance requirements

Typical Targets

• Nil evidence of breaches towards the bank’s policies & regulations like Data Protection and Privacy, Anti Money Laundering, Information Risk policy and regulatory requirements, process specific regulations.
• Abide by Group Compliance policy

Customers / Stakeholders:

• Provide accurate and timely MI
• Ensure all processed MI's/region specific tasks and reports are accurate and shared as per agreed timelines.
• Observe/Analyze MI Areas of improvement and suggest corrective action whenever applicable
• Ensure timely escalation of all delays/challenges and proactively look for resolution to minimize any negative impact
• Ensure that stakeholder expectations are met with highest level of professionalism and value led exceptional service

Typical Targets

• Clarity and proactive mode of communication and on time completion of deliverables
• Positive feedback from agreed business and functional stakeholders

Leadership & Teamwork:

• Acts as a good team leader and show a positive collaborative attitude, promoting HSBC’s values and behaviours (e.g. taking time to help others, respects others ideas, wants to move forward)
• Uses different styles of communication relevant to the audience - communicates messages in a clear, consistent, and honest manner
• Maintains team’s personal and professional development, increasing professional knowledge and skills experience;
• Work collaboratively & professionally with all business and functional Stake holders, internal & external product providers & manufacturers
• Demonstrate team player attributes- collaborate & help colleagues within team and outside team wherever required, provide timely feedback on new and better ways of doing things, sharing ideas and best practices with the team
• Demonstrate leadership and assist in driving compliance as well as efficient work culture across all regions
• Work with diverse team and build great relationships with the peer, offshore BMs and other project team members, business partners and stakeholders.
• Maintain positive working relationships, share ideas, and build rapport with colleagues
• Communicate clearly and concisely, share views, feelings, and opinions with others sensitively.

Typical Targets

• Feedback from agreed key stakeholders / local Teams / colleagues and Management teams
• Engage our workforce to maximize contribution and commitment

Major Challenges

• GPB BM Team needs to ensure processes implemented are robust, transparent, and fit for purpose will be crucial in enabling the success of the team.
• Continual development is required by the role holders in understanding of a complex global business and changing regulatory environment.
• Continual need to improve in-depth understanding of operational process/procedures and systems needed to support GPBs complex product and service offering.
• Effective and strong global stakeholder management required across all levels within the business and functions.
• Proficient in multi-tasking and engage with different stakeholders both internally and externally
• Tight deadline management of own tasks and tasks within a project
• Steep but wide learning curve across a global complex business with a diverse product range.

What you will need to succeed in the role:

• Educated to graduate level (or equivalent level of experience) (M)
• Strong Excel (particularly large data sets / modelling) and high-quality visual report production (M)
• Prior Business Management & Experience of producing high quality reporting to tight deadlines (E)
• Prior Team Management experience or strong inclination towards people & team management (E)
• Stakeholder Management ability to engage and build effective relationships with team and stakeholders (E)
• Strong communicator – able to express ideas via various communication channels (E)
• Excellent written and interpersonal communication skills and ability to communicate with diverse audiences (E)
• Ability to investigate items in detail / Meticulous attention to detail (E)
• Ability to work with info from various systems and make sense of data /express clearly with assumptions used (E)
• Ability to deliver on time and at a consistent professional level (E)
• Recognized strong organizational skills. (E)
• Experience within Financial services (E)
• Ability to work alone, independently drive initiatives or as part of a team, as required (E)
• Analytical analysis, data mining and scenario modelling experience (E)
• Effective presentation, interpersonal, negotiation, communication, and analytical skills. (E)
• Cost controller / Planning & Finance / third party / Org design experience (E)
• Understanding of GPB Strategy, knowledge of HSBC tools and processes (D)
• Ability to step back and look to improve process and efficiency (D)
•  Index: Mandatory (M) / Essential (E) / Desirable (D)

What additional skills will be good to have?

• GPB wide role - The Role Holder will communicate regularly with various offices globally and all levels of seniority including all the product specialist teams.
• The jobholder will be required to support the management of programmes/projects and governance forums, representing his/her team as appropriate.
• Understanding of financial reporting aspects and moderate level knowledge of all investment, banking, insurance, and credit products offered by GPB. Knowledge of operational, trading, and overall business knowledge would be beneficial.
• Highly professional approach, competent with the ability to work independently and drive forward elements of key GPB product and service related projects.
• Exercise any/all delegated authorities with due care and diligence.

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

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