HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President Human Resources Advisory

Principal responsibilities 

• Work as part of the HR Advisory Leadership Regional team to understand the business environment and ensure that advice & guidance aligns with business aims & goals.
• Provide quicker turnaround times on investigative matters with higher quality and better customer orientation.
• Identify areas for people manager development and design focussed trainings to employee and functional partners on speak up, investigative processes, line manager awareness etc.
• Apply a risk based approach within the commercial context and considering the need to protect and promote the bank’s reputation when providing support and guidance related to people issues.
• Apply problem solving skills and analytical reasoning with HR knowledge to find commercially focused solutions to complex people challenges that arise, escalating for guidance or decisions where appropriate.
• Drive continuous improvement of HR services and products – lead work to identify trends in how HR services are received using case and knowledge management tools
• Partner with areas identify improvement opportunities to improve the client experience for HR services and products.
• Act as an escalation point for Managers in the business in relation to complaints or service failures.
• Support HR activities as defined by the HR Service Catalogue
• Support the Change journey for People managers around a broad range of HR Processes. Give support and encourage customer adoption of HR Systems and tools. 

Qualifications

• Overall years of experience along with relevant qualifications in Human Resources. 
• Demonstrating knowledge and experience in managing employee relations and conducting workplace investigations, including handling grievances procedures in line with employment legislation.
• Excellent organisational and planning skills / attention to detail (E). Proven ability to work well under pressure within demanding and changing timescales/deadline and with varied stakeholders.
• Excellent interpersonal and communication skills, written and verbal (E)
• Well-developed analytical, problem solving and decision making skills combined with influencing and negotiation skills (E)
• Evidence of knowledge and experience across Employee Relations, Performance & Reward and Learning & Talent Development.  This must have been gained in an HR role. Incumbent should also have prior experience in managing a team of people. 
• Ability to understand complex situations and provide clear guidance and, where necessary, challenge to others.
• Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation.
• Evidence of ability to motivate and improve performance in others.  May have been gained in a formal line management role or by informally coaching/mentoring others. Proactive team player.
• Ability to develop strong working relationships within the wider function with a view to mutually improving service, performance etc.
• An understanding of the business environment (within HSBC and/or the industry) to ensure that advice & guidance aligns with business aims & goals.
• Desire to grow Knowledge of HR systems and tools
• Strict adherence to the requirements of confidentiality, discretion and integrity
• Calm under pressure and evidence of resilience.
• Able to demonstrate use of initiative.