HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. 

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Account Checker, IWPB Banking operations – MENA – GSC Egypt.

Principal responsibilities:

• Meet Daily/Monthly targets on productivity and quality as per the targets and metrics defined for the process.
• Ensure that the process related procedures are implemented and followed and that the productivity, quality levels are achieved as per the standards sent for the process.
• Ensure that the agreed volume of work is handled contributing to the achievement of the unit/department/centre performance target.
• Receive/make calls from/to different stakeholders (internal/ external) and ensure that the customer issues are effectively investigated and resolved/appropriately referred with recommendations. Demonstrate ways to improve customer service, increase productivity.
• All data requirements (ICATS timesheets, leave requests, absence requests and ad-hoc process information) is completed and updated in a timely manner.
• Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed.
• Participate in team meeting / team activities, work towards sustaining team spirit and support achievement of team objectives
• Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
• Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for a defect free implementation.

• Ability to speak and understand English fluently, write business letters and reports, and have good conversational skills.
• Strong Customer Orientation and passionate about delivering superior customer service.
• Demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver.
• Ability to take complete ownership and facilitate end to end customer journey.
• Fast learner and have a “can do” approach, ability to transfer knowledge appropriately.
• Needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events.
• Ability to understand complex concepts and extract relevant information from extensive documentation quickly.
• Ability to understand and interpret numeric data and to multi task. Minimum, basic computer knowledge.
• Ability to build rapport with and relate to a wide range of people and to maintain focus while working with voluminous data

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***