Job description
Description - External
CIB COO (Corporate and Institutional Banking)
Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.
CIB COO focuses on these key priorities:
• Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management.
• Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.
• Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank.
We are currently seeking an experienced professional to join our team.
In this role, you will:
1. Deliver banking account’s operations service per agreed Service Level Agreement, including but not limited to bank account opening, information amendment, closure, deposit services, etc.
2. Fulfill internal and external operation requirements accurately and timely. To well coordinate the processing activities with multiple stakeholders to smooth the whole process and improve efficiency.
3. Be fully comply with all relevant internal instructions and external regulatory requirements, including but not limited to Anti-Money Laundering regulations & guidelines, regulatory stipulations and requirements.
4. Good customer services mindset. To meet internal/ external customer requirements and project a professional image to customers and focus on delivery and satisfies internal/ external customer needs on time.
5. Deliver high team-work spirit with proficient interpersonal skills. Being flexible to take up backup tasks for other operation roles per team’s working arrangement when necessary and be willing to take multi-tasks assigned by supervisor.
6. To file the department related documents in a systematic order and ensure all account related documents and other internal records are in order and filed properly and timely.
Requirements
1. Bachelor's degree or above, working experience in operations field is preferable.
2. Demonstrate proactive attitude and able to work under pressure and have abilities to solve the problem with efficiency and meticulous to details.
3. Self-disciplined, motivated and well-organized, being able to work under pressure.
4. Maintain high level interpersonal skills with good customer services mindset. To meet internal/ external customer requirements and project a professional image to customers and focus on delivery and satisfies internal/ external customer needs on time.
5. Be Proficient in business English reading and writing as well as being fluent in spoken English and Mandarin.
6. Adapt to mobilized-working arrangements per team’s resource plan and allocation.
7. Be proficient to use MS Office applications, such as Outlook Express, Excel, Word, PowerPoint.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /RW/#LI-AS1
Issued by HSBC Bank (China) Company Limited