HSBC Group

A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Principal responsibilities 

• Assist to develop proposition-related projects or initiatives to enhance segment awareness and expand market share for HNW, affluent, Emerging Affluent and other strategic segments
• Collaborate with different business units to implement proposition initiatives, to ensure the proposition is properly delivered to customers with most optimal approach Perform other responsibilities / duties as assigned by respective manager
• Assist to roll out acquisition, portfolio and engagement activities to grow the customer base and deepen product penetration to meet the KPIs.
• Assist to review customer on-boarding and anti-attrition journeys in collaboration with key stakeholders to drive effective engagement and stickiness
• Conduct regular competitor analysis and maintain abreast market information for on-going refinement of designated segment propositions
• Stay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable
• Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies

• University degree in Business Administration, Marketing OR other relevant qualifications
• Minimum of 3 years' retail banking experience
• Frontline or segment experience will be a plus
• Customer-oriented with strong business acumen and analytical skills
• Positive, flexible and self-motivated individual with good project management and interpersonal skills
• Proficiency in both English and Chinese
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

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