HSBC Group

Department Profile:

If you’re looking for a career that will help you stand out, be a part of HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Human Resources leads the implementation of the Group’s people strategy in line with business objectives. It facilitates talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement.

We are currently seeking an ambitious individual to join the HR team in the role of Human Resources Service Delivery Assistant Manager, Japan.

Role Purpose:

This Human Resource Delivery Service Assistant Manager, Japan role ensures accurate, timely, and effective HR Services are provided to all HSBC Group entities in Japan, and ensures effective delivery of HR operations by the team, covering Payroll, Benefits, People Administration including Global Mobility populations, Management Information, Health and Safety at Workplace and Business Continuity Management (BCM) coordination.  This role will be located within the Human Resources function of Japan, reporting both to Head of People, Japan.

Principal Accountabilities:

• Manages the effective operations of payroll and benefits function including accounting entry of the payroll transactions.
• Manage the payroll administration/tax payment and ensure smooth and timely process in compliance with local regulations.
• Generate regular management reports in a timely manner and provide number of statistics, analysis and special reports in relation to heaccount, leaves, compensation for supporting management decisions. 
• Create ad-hoc reports for submission to various authorities such as Labour Office, Tax Office, FSA and also upon the periodical external Financial Audits.
• Have overall responsibility for HR Systems for both global and local to ensure the maintenance of accurate HR data.
• Participate in the HSBC health management and chair in the Health Committee for HSBC Japan to facilitate the discussion, review of health and wellbeing priorities in Japan along with member of the committee and the HSBC corporate doctor.
• Business Continuity Management (BCM) to ensure that as a Business Continuity Coordinator.
• Plays an active role in encouraging knowledge and information sharing, providing advice in different process and contributing views in projects
• Helps foster a healthy and positive working environment, and the growth of skill sets within the team
• Understands people/ operational/ compliance/ financial risk impact, and maintains HSBC internal control standards and ensures compliance with HR FIM and external regulatory requirements
• Establishes, reviews and maintains operational procedures in accordance with HSBC requirement and regulatory requirement
• Timely escalates potential issues to ensure “no surprises”; takes responsibility for clear reporting and mitigation to ensure escalation is powerful and targeted
• Vendor Management ensuring quality, cost, and risk controls
• Support in handling assigned projects.

• Business level English communication skill is a must
• Fluency in written, reading, and spoken Japanese required
• Degree in an Human Resources related discipline is preferred
• Five to seven years of relevant Human Resources experience in large multinational organization
• Strong knowledge of labour law principles and practices and sound experience in managing regulatory constraints, employee and industrial relations
• Knowledge of HR policies and procedures, and legal and regulatory frameworks in Financial Services industry
• Ability to work at a high standard on time sensitive deliverable in a complex matrixed organization with both local, regional, and global stakeholders
• Good understanding of the local market and network in the HR community
• Proven track record of successful management of the payroll/benefits administration, change management, operationalization and continuous improvement of the work stream and processes.
• Presentation skills with strong numerical and analytical capabilities
• Demonstrate commercial acumen while developing and sustaining effective relationships based on understanding of stakeholders perspectives and interests
• Interpersonal, influencing, negotiation and communications skills to manage effective stakeholder relationships are plus