HSBC Group

Department Profile:

Payment Services provides the backbone support to the bank business functions primarily for GB, MSS, GPS and GTS.

The role is critical in order to control the operations of Payment Services by ensuring efficient and secure processing and to improve systems efficiency and profitability on an ongoing basis.

Role Purpose:

The role is critical in order to control the operations of payments and other transactions by ensuring efficient and secure processing and to improve systems efficiency and profitability on an ongoing basis.

The jobholder must ensure that the lifecycle of all transactions and should be able to assist operations management to provide work-around solutions in case of exceptional situations, including incomplete processing, incidents etc.

Despite high-volume and complexity of transactions, the jobholder must lead both onshore and offshore teams to deliver high quality and error-free services, simultaneously complying with onshore and offshore regulations, liaising with manager of Payment Services upon the area, careful planning and allocation of human resources are also required in order to optimize efficiency and productivity, ensuring the highest level of customer service delivery. Proactive management of operations cost through process re-engineering outsourcing or migration as well as implementing adequate controls to mitigate operational risks are key focus of this job. Moreover, job holder should lead projects to improve systems for streamlining, automation and adaptation to changes caused by external environments and conclude them successfully.

The jobholder is also required to collaborate with both internal and external stakeholders including Regional Payment Services, IT and LoB.

Principal Accountabilities:

• Ensure operational risk is managed appropriate
• Improve work efficiency and safeguard the bank from potential loss
• Contribute to the profitability of the Bank
• Provide information and recommendations to the management
• Develops staff potential and raise the bar of their skills
• Provide GZC with the necessary information for daily operation
• Improve work efficiency and safeguard the bank from potential loss.
• Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.

• Familiarity with sufficient knowledge about payment-related transactions and their relevant regulations
• Above average knowledge of bank payments and reporting regulations
• Experience in working with in operations departments of a banking entity industry
• Experience of communication with Japanese local banks
• Can work and deliver under pressure with critical cut-off time
• Has outstanding written and verbal communication skills, including work, influence and negotiate with relevant stakeholders
• Above average interpersonal skills; can work, influence and negotione with business and other stakeholders
• Driven, results-oriented and good analytical thinking
• 5-10 years of working experience
• Preferably 3-5 years of experience in banking in an operations/processing environment and with basic level of other soft skills e.g. project management, accounting, planning and documentation
• Ability to prioritise own work and maintain good control in a changing environment
• Strong sense of initiative and pro-activeness and self-driven by acting as role model for junior level staff
• Customer service oriented with an ability to think creatively and out of the box
• Communication and inter-personal skills
• Business level of English and Japanese (listening, speaking and writing)
• Follow the Job Description but not limited to, if necessary for the bank.