Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Assistant Vice President, Wholesale Servicing Operations – GSC Cairo.
HSBC Commercial Banking operates in around 60 countries and territories, covering the developed and developing markets that matter most to our customers. Through our teams of relationship managers, we connect businesses to opportunities, helping them to thrive and grow.
We work with a wide range of customers across our three segments, from small enterprises (Business Banking), to mid-market companies (MME) and large multinationals (Large Corporate), providing them with the tools they need to function efficiently. As a cornerstone of the HSBC Group we have the financial strength to support our customers with working capital, term loans and acquisition or project finance, and the expertise to help them raise money from the stock and bond markets.
The Opportunity:
Assistant Vice President, Wholesale Servicing Operations – GSC Cairo
- To acquire broad understanding of processes assigned, being able to monitor work and allocate work daily to Processing Executives. Ability to handle escalations and process related query resolutions. Plan capacity daily and intra - day, based on projections and volume analysis and allocate/reallocate resources accordingly. Understand MI requirements enough to be able to produce, analyze and interpret MI. Ensure compliance with audit requirements by performing audit checks as required by process, in line with business process requirements. Provide leadership to team assigned as applicable, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values as applicable. Leading to the motivation and effective development of individuals to meet business targets as applicable.
Principal responsibilities:
- Assist Head of MENAT Wholesale Servicing Ops and GSC Egypt in Analyzing business performance, information, and track implementation of key strategic initiatives.
- Support in implementing the global operations strategy, including outsourcing and location strategies, metrics, minimum standards, skill requirements and operational models for the Business Service
- Ensure delivery of high-quality service within Service Level Agreements to predetermined critical timescales, in joint collaboration with other businesses across GSC Egypt and MENA markets
- Provide effective business management to head of Wholesale servicing Operations. Build trusting relationships with internal customers by consistently delivering value add consultancy services and delivery that exceeds expectations and positions HSBC for sustained success.
- Ensure Customer requests are processed with in specified turn-around-time and that requests are as per site-specific Standard Operating Procedures (SOPs) and highlight any procedural modifications in SOPs wherever required.
- Ensure strict adherence to internal guidelines and compliance aspects and respond to client queries whilst always demonstrating a high level of client service, and need-based escalation of decisions and ensure proper follow-up of the same
- The jobholder is also expected to identify and deliver sustainable savings as per site/market/region Integrated Plan as well as other projects that might be assigned.
- Provide leadership oversight to team on developing, planning and delivering of capabilities across markets supported out of Egypt in partnership with key delivery stakeholders. Analyses and interprets data relating to learning retention.
- Create an inclusive, fair, and transparent environment which engages and energizes everyone in team. Help the team achieve their full potential by actively encouraging continuous learning.
- Nurture talent and connect team to opportunities, people and resources that support them for both current and future roles. L
- Participate in business planning activities which may include financial, technological and resource planning and managing Teams with direct responsibility for recruitment, project allocation and talent development. Inspire, motivate, and drive the team.
- Meet or Exceed PLAs, drive OOE, reduce operational risk by raising awareness/ sharing best practice, within Business Services and identifying potential risks and raising with the appropriate party.
- Ensure that all staff have SELF training plans/development plans and are being monitored. Keep aware of industry changes and opinions.
- Ensure that all operations are handled in accordance with procedures and that the Management Team fully understands the operational and financial risks associated with production processing Monthly BP meetings to discuss performance and clear accountability for follow up actions.
- Ensure contingency requirements are continually updated in terms of strategic changes on account of migration growth plans in conjunction with central BCP team.
Requirements
- Extensive years of experience with multiple years of proven people management experience and excellent stakeholder management and communication skills
- Experience of working with Global and Regional teams and in resolving conflicts and negotiation.
- Strong analytical and problem-solving skills, and WFM /OPEX/Transformation knowledge.
- Ability to manage resources of the unit, and structure in the most effective way to achieve efficient cost/service levels
- Proven experience in communicating and implementing overall strategic goals. Inspirational people management skills
- Ability to maintain control, direction and motivation in an ever-changing environment and to analyze and interpret data to produce timely and accurate MI and to manage Ad hoc transformation programs.
- Proven process re-engineering and production management skills and proventrack of record on successful transformation projects
- Ability to understand and implement Group risk management Proven track record in delivery, including strong operational control capabilities.
What additional skills will be good to have?
- Strong decision-making ability in application of rules and regulations laid down in standard procedures
- Work independently and demonstrate ways to improve customer service and exhibit ownership of business.
- Acquire and update knowledge on procedures related to relevant processes.
- Assist line manager/supervisor in driving organizational initiatives.
- Be able to learn fast and be able to understand and interpret numeric data in business reports.
- Be able to priorities in a multi-tasking dynamic environment with changing need.
- Ability to take complete ownership and facilitate end to end customer journey.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***