Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
In this role, you will:
- Managing activities related to resource management with number of stakeholders across WPB Messaging VS, as well as external ones;
- Owning process of roles allocation and creation, status reporting and taking actions against relevant metrics;
- Ensuring resources are utilised effectively and resource supply meets demand;
- Tracking changes in workforce supply and documenting progress vs various targets;
- Ensuring Supply meets demand and is properly funded across customer funding sources;
- Investigating workforce related queries;
- Supporting Messaging teams in any escalations;
- Working closely with central WFM Team.
Requirements
To be successful in this role, you should meet the following requirements:
- Proven track record in Operational, Workforce, Planning or Financial management role;
- Strong stakeholder management / Relationship Management;
- Knowledge of Workforce Management process and governance;
- Ability to actively engage the tasks and distil complex data into view relevant for different level of stakeholders;
- Familiarity with the Bank’s IT financial concepts (CTB/RTB, direct cost vs charges);
- Excellent communication and interpersonal skills;
- Excellent analytical skill, a passion for metrics and figures, and the ability to get into the details, while also seeing and understanding the big picture;
- Experience of working on a global scale (i.e. across timezone & geography and with remote teams);
- Highly motivated and able to work independently, under pressure and proactively in a fast paced environment with multiple deadlines;
- Positive, proactive and can-do attitude;
- Familiarity with key tools including Pioneer, Discover, GPDM, Clarity, HIBS, Jira and Confluence;
- Strong Excel skills.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website
Issued by – HSBC Software Development India