Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our department CCC Cards and Loans Manager
Principal responsibilities
· Lead the team to identify and achieve the business targets, accelerate market penetration and deliver excellent services to customers
· Perform product and customer analytics, formulate and implement the business strategic plans on various products or campaigns
· Work collaboratively with sales frontline, support function units and key business stakeholders to uplift end-to-end service and sales qualities
· Monitor and review the business performance and operational effectiveness of various marketing channels and implement appropriate enhancement measures as appropriate
· Keep abreast of the changes in the latest regulatory requirements, internal guidelines and policies
Requirements
· University degree in a related discipline or other relevant qualifications
· Minimum 5 years relevant experience, preferably with knowledge of banking products and call centre business
· Strong business acumen with strategic and analytical mind
· Strong attentiveness to details, with ability to work independently and under pressure
· Strong analytical and problem solving mindset with logical and organized thinking
· Good command of Chinese and English
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