HSBC Group

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. HSBC Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy.

We are currently seeking a high calibre professional to join our team as a Change Agent.

Principal Responsibilities

In this role you will

• Elicit, analyse, document, and validate complex business requirements from stakeholders (Operations, Product team, Risk, IT)
• Translate business needs into detailed requirements by creation of Features, Epics and writing user stories specifically for the Avaloq Platform (customization, configuration, parametrization) and analyse feasibility and impact changes within the Avaloq ecosystem and collaborate with IT team and vendors on Avaloq configuration and customization
• Collaborate with relationship managers, investment advisors, and operations teams to improve service delivery and work closely with business stakeholders to design solutions that align with customer needs
• Lead and facilitate design thinking workshops to generate and prototype innovative solutions that address customer needs and business challenges
• Develop documentation for business processes (i.e. current and future business process), system workflows, and user guidelines and various project documentation to stakeholders (e.g., Project Plan, Status Report, Implementation checkpoints, training document, user manual and communication)
• Support the business owner to prioritise product backlog by providing insight based on business knowledge, investigations, and analysis
• Responsible for investigating operational issues, and new opportunities to boost efficiency Provide initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business / change impact as well as ensure risks and issues are identified and addressing blockers proactively, and actively participating in governance forums for informed decision-making
• Work directly with various stakeholders across multiple geographies, such as Product Owners, Business Analysts, technology, and Digital teams to produce accurate delivery estimates and manage the transition from analysis through to design and delivery

To be successful you will need

• Knowledge of Wealth Management, Private Banking and related business flows and project delivery experience will be an advantage
• Proven experience in gathering business requirements and conducting design activity, with a mix of business, operations and technology focused projects
• Experience with core banking systems, CRM platforms, and private banking applications
• Good to have knowledge of Avaloq, Temenos, or other private banking platforms
• Excellent problem-solving, analytical thinking, and stakeholder management skills
• Hand-on expertise with JIRA and Confluence for Agile project tracking and reporting

Opening up a world of opportunity
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.