Job description
If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We welcome candidates to apply in Mexico City for this role
We are currently seeking an experienced professional to join our team in the role of Client Implementation Officer
Role Purpose
This role is responsible for turning won opportunities from Sales, Relationship Managers and Client Services into realized revenue. The Client Implementation and Integration Officer is a key player in implementation services, solutions, and products for our clients.
Is the responsible for managing and driving the successful implementation of client projects, maximizing client satisfaction and will ensure Client Implementation & Integration processes are efficient and effective on an ongoing basis by providing best in class customer service and implementation project management procedures that will allow timely completion of projects.
This position manages the end-to-end customer implementation function for Global Payments Solutions (GPS), ensuring resources, policies, procedures, and work tools are in place to support the function while delivering an excellent customer experience.
Principal Accountabilities
This role is responsible for turning won opportunities from Sales, Relationship Managers and Client Services into realized revenue. The Client Implementation and Integration Officer is a key player in implementation services, solutions, and products for our clients. Is the responsible for managing and driving the successful implementation of client projects, maximizing client satisfaction and will ensure Client Implementation & Integration processes are efficient and effective on an ongoing basis by providing best in class customer service and implementation project management procedures that will allow timely completion of projects.
This position manages the end-to-end customer implementation function for Global Payments Solutions (GPS), ensuring resources, policies, procedures and work tools are in place to support the function while delivering an excellent customer experience.
Requirements
Excellent problem-solving and analytical skills
Excellent interpersonal skills and communication skills - Ability to interact and build relationships with internal and external stakeholders
Excellent time management, planning and organization skills – Ability to manage and meet deadlines.
Strong customer orientations, work with relevant key stakeholders to ensure a positive client experience including excellent service and implementation
Ability to manage multiple clients
Quick Learner and knowledge transferor
Ability to understand and interpret numeric data
Ability to build rapport with and relate to a wider range of people
Ability to write business letters, E-mails and reports
Good interpersonal skill and teamwork spirit
Ability to maintain focus while working with voluminous data.
Knowledge & Experience
Bilingual - Strong English language skills (written and spoken)
PC skills – Word, Excel & Access - Basic computer knowledge
Work experience – required:
Experience in Client Implementation
Process/Project Management skills
Knowledge of various Banking/Financial Products and a good understanding on financial regulatory requirements.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.
At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Process Mexico Private LTD***