Job Advert Details
The purpose of the role is to support of Korean clients’ escalations on transactional queries and support non-transactional requests for our Securities Services product. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services. We are looking for a Client Service Manager who supports Korean clients contracted with HSBC HK Securities Services.
Job Description
ü Maintain good service quality with responsible clients
ü Oversight of clients’ transaction inquiries
ü Responsible and accountable for clients’ non-transactional requests
ü Dedicated point of contact for clients’ operational issues and escalation management
ü Manage client complaints and feedback and coordinate with internal stakeholders for improvement
ü Support Account Manager for Due Diligence and Service Review Meetings
Qualifications
ü Extensive experience in client facing role in the similar industry
ü Able to demonstrate ability to build relationships with clients and internal
ü Minimum of 7 years’ experience in Securities Services or other banking sector
ü Proficiency in English and Korean
ü Sound communication, interpersonal and organization skill
ü High level of customer centricity mindset with dedication to deliver exceptional quality services for customers