Job Advert Details
Global Payment Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

Role Purpose
  • To provide high quality/professional service to clients and build up good/solid customer relationship between customers and the Bank.
  • To act as the point of contact for selected top-tier revenue clients, take ownership of their queries and to assist clients in resolving all operational issues.
  • To understand client’s needs and provide feedback on product/system requirements, and spot cross-sell opportunities, and act on them, as necessary.
  • To take ownership of issues, including its timely escalation, until customer accepts its resolution.

People responsibility: N
Report to: Head of Client Service & Account Management

Job content:
  • To be the single point of contact for top tier clients; taking ownership of clients’ inquiries and assist clients in resovling all service-related issue
  • To understand clients' and provide feedback with internal stakeholders on clients’ product needs
  • To maintain good relationship with clients and earn the value-added reputation from clients
  • To seek ways to enhance processes that will improve efficiency
  • To prepare Service Statistics Report by maintain up-to-date customer information database and monitor business volume and revenue of portfolios under management
  • To work closely and effectively with RMs to understand their objectives for individual clients, thus ensuring service is complimentary to those objectives/plans
Qualifications
  1. Bachelor/Master degree, major in business and related areas.
  2. Years of experiences in corporate banking area will be an advantage
  3. Familiar with MS office skills
  4. GPAD covered


Opening up a world of opportunity. 

 

※ 履歷初審合格者，將通知進行甄選面談，資格不符或未獲錄取者則不另行通知。 

※ Applicants passing resume screening will be notified for interview and next steps. There will be no further notification or message for applicants either not qualifying for or not being selected for the position applied. 

 

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