Job Advert Details
Some Careers Grow Faster Than Others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further
We are currently seeking a high caliber professional to join our team as a Client Service Manager
Principal Accountabilities:
Performs Customer Support functions:
- Manage a portfolio of top tier corporate customers while acting as a single point of service contact.
- Meet customers regularly to conduct service reviews, discuss issues and/or assist in planning changes and enhancements on current services.
- Work closely with relationship managers, operations team in providing customer service support to global, regional and local customers.
- Understand customers’ day-to-day banking activities and transactional needs to proactively map out improvements in initiatives to streamline their operational processes and to identify possible cross selling opportunities.
- Provide prompt and seamless support to customers’ queries on all cash management products and solutions to further enhance customer’s banking experience with the Bank.
- Liaise with internal teams locally and across the region on the delivery of our global payments and digital services.
- Manage reporting duties on global, regional and local levels for customer-specific or business-related MI where required.
Performs GPS relationship management functions focusing on revenue management (re-pricing reviews), continuous selling/upselling and proactive client planning for Diamond, Gold and Silver (Tier 1-3) group/customer relationships, among other activities:
- Identify cross-sell opportunities with customers and initiate steps to capture the additional business.
- Act on an advisory role to customers for their cash management related requirements.
Qualifications
Experience
- Preferably been in customer-facing roles for at least 3 years.
- Have some knowledge on
- digital banking services
- corporate banking services in general
- cash management
- Mature, patient and assertive, extremely customer-oriented.
- Organized and committed to deliver on time.
- Good listener, with service recovery skills knowledge.
- Have very good written communication & interpersonal skills.
- Very good team player.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.
Should you wish to learn more about the vacancy, you may reach out to the hiring managers, Jonna Olivia A Ramos <jonna.olivia.a.ramos@hsbc.com.ph> and Mia C Villegas <miacvillegas@hsbc.com.ph>
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited