HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. 

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. 

Business: Wholesale Technology

Principal responsibilities

• The Business Analyst role is accountable for successful delivery and management of a prioritized technology requirements roadmap.
• Conduct in-depth analysis of existing wholesale payment business processes, identifying requirements and opportunities for Clearing Liquidity Management (CLM) system.
• Facilitate workshops and interviews to gather requirements, elicit key information, and ensure a thorough understanding of project objectives.
• Develop and document detailed business requirements, use cases, and user stories, ensuring alignment with digitization, client onboarding, and client experience goals.
• Ensure consistency with global workflows as far as possible, driving out local changes unless driven by pressing Business, regulatory or compliance needs.
• Maintain rigorous change control standards around technology requirements documentation.
• Work with System Testing team, Software Delivery, Service Delivery (Operations) and application vendor (where applicable) to triage defects raised.
• Show the character to uphold HSBC values and standards where applicable and prevent divergence from best practice, escalating to senior management where appropriate.
• Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Manage and lead a team of business analysts while performing key tasks like requirement analysis, solution documentation, impact assessment, defect triage etc.
• Manage traceability of requirements to business objectives, software delivery user stories, test cases. Proficiency in usage of JIRA and confluence.
• Facilitate and ensure transition of systems knowledge across software delivery and business readiness teams.
• Collaborate with business stakeholders, technology teams, and subject matter experts to understand business requirements and translate them into functional specifications to deliver to scope, cost and time.
• Work closely with technology teams to guide the development and implementation of digitization solutions, ensuring business requirements are met.
• Collaborate with cross-functional teams to design and improve user interfaces, ensuring intuitive and user-friendly experiences.
• Provide support and guidance to end-users during the implementation and post-implementation phases, addressing any issues or concerns. Support operational and production readiness activities.
• Stay updated on industry trends, best practices, and emerging technologies related to digitization, client onboarding, and client experience.

• Proven experience as a Business Analyst, specifically in technology-related projects, with exposure to payment creation and processing, payment data enquiry and client experience initiatives.
• Appreciation of Wholesale Banking end-to-end landscape and interdependencies, preferably understanding the Banking Products & Services, especially for payments corresponding services.
• Minimum 8+ years working experience in IT industry, minimum 3+ years working experience in business and system analysis.
• Experience on business requirements initiation, collection, clarification and consolidation.
• Solid technical background and well understanding on IT solutions to translate the business requirements into details.
• Experience of creating and maintaining technology requirements backlog via user stories, management of end-to-end traceability and prioritization of requirements in JIRA using the agile delivery methodology.
• Strong documentation skill on requirement and technical specifications, should have experience in analysing BRDs, drafting technology requirements for payment systems of Wholesale Banking.
• Good coordination and communication skills to work with team and stakeholders on project implementation, the candidate should have excellent communication skills and ability to articulate requirements in technical language.
• Fluent communication skills in written, spoken and listen English to communicate with global team.
• Quick learning ability to adapt to new business and technical demand on project.
• Self-motivated, enthusiastic, delivery-focused and strong team player. Strong communication, analytical, decision making and presentation skills.
• Excellent Stakeholder management across a complex environment – Business Lines, Change Delivery, Service Delivery, Software Delivery.
• Proficiency in business analysis techniques, such as requirements elicitation, use case development, and user story creation.
• Knowledge of project management methodologies (e.g., Agile, Waterfall) and experience working in cross-functional teams.
• Ability to form effective relationships and achieve influence at senior levels in the organisation.
• Proactive and willing to use own initiative to resolve issues in solution-driven environment.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***