Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
Business: Enterprise Technology
Principal responsibilities
- Core duty is to oversee operations, ensuring that IT services algin with pre-defined service level agreements (SLAs) and various IT controls.
- To lead incident and problem management best practices, resolving IT issues and minimizing disruptions to maintain service continuity.
- Act with key aspect of involving initiative-taking and continuous service improvement, identifying areas for enhancement, and implementing process improvements to enhance service quality, reliability, and stability.
- Act with customer-centric approach with coupling of continuous improvement in enhancing service quality and aligning IT services with evolving business needs.
- To coordinate with business stakeholder and proceed communication with appropriate information and negotiate to deliver fair and sustainable outcomes.
- To control and govern service improvement initiatives for automating any manual repetitive tasks and/or identify any issues to reduce technical debit and overheads.
- To establish and maintain effective relationships with key stakeholders, such as centralized technology teams, departmental-wise service resilience and reliability team, upstream/downstream application teams.
Requirements
- With hand-on and practice experience to support Import Business Service (IBS).
- Ability to work with a degree of autonomy while also being able to work in a collaborative team environment.
- Must have initiative-taking, problem-solving skills, can-do attitude.
- 5+ years of relevant experience on service management and support.
- Excellent team player with ability to work under minimal supervision, great communication skill is a plus.
- With strong leadership skill for guiding teams and overseeing service operations effectively.
- Good command of written and spoken English. Mandarin is a plus.
- Able to work under pressure.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited***