Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist .
Business: CTO Infrastructure
Principal responsibilities
- Accountable to ensure the end to end service is safe, secure, resilient & available to our customers.
- Accountable to ensure the IT Application and underlying infrastructure is in line with Future State Architecture.
- Ensure IT services comply with Controls through collaboration with various teams both internal and external to DigiBA.
- Oversee internal change reviews and support external change reviews, ensuring readiness and adherence to best practice.
- Lead incident recovery, ensure timely resolution of problem records, and support root cause analysis and improvement initiatives.
- Analyse service performance, drive improvement initiatives, and align reporting with organisational priorities.
- Empathising with the customer by actively listening to customer feedback, analysing usage data, identifying unmet customer needs and opportunities for improvement.
- Develop regular engagement with our customers on service delivery feedback and continuous improvement.
- Act as Agile lead for team and help prioritize request backlogs and improve efficiency of team.
- Data Analytical skills to drive decision making in accordance to value outcome to our customers.
Requirements
- Over 5 years of experience as an IT Service Manager.
- Knowledge of Project Management, Business Analysis, and / or Software Development Lifecycle - ideally in an Agile / Scrum environment.
- Ability to positively influence, engage and collaborate with stakeholders at all levels, including high value customers, suppliers / vendors, and other internal Product teams.
- Comfortable with ambiguity, shifting priorities, and being outside of comfort zone.
- Excellent communication skills.
- Customer engagement and stakeholder management skills working in different time zones.
- Key Metrics reporting & Project Management Skills.
- Good Analytical and Problem-solving skills.
- Good Technical Documentation skills.
- Jira Service Desk and Confluence experience.
What additional skills will be good to have?
- Degree in IT.
- ITIL.
- Workload Automation experience (Control-M, IWS, CA7).
- Agile/Scrum Methodologies.
- Data Analyst Skills.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBCLL/GZ*
About HSBC Technology China
We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited***