Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
Business: Enterprise Technology L3
Principal responsibilities
Team Leadership & Development: Lead, mentor, and develop a team of reporting and analytics specialists, managing workload, setting priorities, and fostering a collaborative, high-performing team culture.
Operational Management: Oversee the daily operations of the reporting and analytics platform to ensure uninterrupted, high-quality data and service delivery.
Process Optimisation: Drive the enhancement and optimisation of operational processes and workflows to improve efficiency, reliability, and the value we deliver to our internal clients.
Stakeholder Engagement: Act as the primary operational contact for the HR Workforce Strategy and Insights teams, building trusted advisory relationships and managing expectations.
Service Governance: Ensure the integrity, quality, and security of our data, establishing and enforcing best practices for data management, reporting standards, and compliance.
Collaboration: Collaborate with cross-functional technical and business teams to understand requirements, manage dependencies, and deliver robust, fit-for-purpose solutions.
Requirements
Proven experience in a team leadership role, specifically within a data, reporting, or business intelligence function.
Demonstrable experience overseeing the delivery of business insights using modern BI tools, with strong proficiency in Power BI.
Practical knowledge of cloud data platforms and ETL processes; hands-on experience with Azure Databricks is highly advantageous.
A strong understanding of operational service management principles (e.g., ITIL) and experience managing technical operations in an Agile environment.
A track record of successful stakeholder management, with the ability to translate business needs into technical requirements and act as a trusted advisor.
Excellent complex problem-solving skills, with experience in incident and problem management.
Experience working effectively within a global team structure across multiple time zones.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited***