Job description
If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of "Creative Lead"
Role purpose:
The Creative Lead will enable the Creative Services to consistently deliver high‐quality creative work by providing art direction, branding advice and technical guidance, closely monitoring quality standards and assisting the Head of Creative Services in implementing various improvement initiatives.
The role holder will be responsible for the design integrity of marketing communications projects and programmes through strategic direction, development of tight creative concepts and seamless execution. Also responsible for leading a team of designers and ensuring that work is consistent with HSBC brand and quality standards.
The Creative Lead is expected to assist and/or report to the identified chapter lead within the service. The chapter lead will then be responsible for the team’s objectives and performance review, supporting the Production lead in making sure the overall goals and strategic alignment both on the service and business are met.
Principal accountabilities:
· Bring fresh direction and insight to creative output, while maintaining HSBC brand and design standards
· Develop/maintain a thorough understanding of the DPS business and assigned channels/business areas
· Collaborate with business partners in developing marketing and communications strategies
· Positions DPS as subject-matter-expert in execution of Creative assets
· Jointly manage high-level design jobs with co-Creative leads
· Ensure high quality of work by consistently taking responsibility for one's own work, reviewing it against quality standards, and consistently seeking to achieve zero quality errors.
· Build the team's ability to provide better service by regularly reporting project concerns and suggesting ways to resolve them, participating in project reviews, preparing production briefs etc.
Requirements
· 5-8 years of experience in a design agency environment or other similar industry
· Strong leader with high quality standards and excellent organisational skills
· Proven track record conceptualizing and overseeing execution of large campaigns and projects for commercial and corporate brands
· Web experience: Working knowledge of HTML5, CSS, and web design principles is required
· Video production experience: Working knowledge of video creation process from pre to post production
· Knowledge of emerging digital experience technologies such as XR, Metaverse and AI art, is an advantage
· User-centric/customer-centric design theory : experience with user research, rapid prototyping, information architecture, user stories and persona writing is preferred
· Print production: Strong knowledge of print production and colour separation
· Communication and people skills: Superior written and verbal communication and presentation skills; excellent people and social skills, able to lead and motivate a team
· Strong focus on simplicity vs complexity in both communicating and translating briefs into designs
· Able to generate and consistently provide innovative and creative ideas, working within corporate
guidelines but challenging provided briefs and questioning traditional approaches as necessary
· Excellent working knowledge of industry standard design software
· Extremely client-focused, with positive attitude coupled with excellent people skills, able to negotiate effectively, communicate at all levels and able to work well under pressure
· Ability to network with other resources and specialists around the business as appropriate
Experience
· Develop professional and harmonious relationships with DPS customers through constant, personal communication aimed at obtaining a clear understanding of the business objectives and the situational context of their project requirements
· Enables and promotes collaboration between other teams to deliver a much more effective solution to clients and stakeholders
· Contributes in software/hardware standardisation requirements for the Creative Services team
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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