Job description
The CIB Client Servicing implementation manager is responsible to manage the governance activities from relevant forums lead by Head of CIB Client Servicing and Head of Service Management as well as preparation of executive presentations to provide a conscious analysis of the performance of main KPIs related to CDD processes. The role holder will be responsible to ensure a smooth performance of global and local tools managing the governance and implementation of updates and improvements of them as well as provide necessary support to global focal points and end users. The implementation manager will act as process owner of CDD related journeys and is expected to actively drive constant improvements.
Functions:
- Oversee the performance of Migration of customers to make sure they are within the risk appetite of Corporate & Institutional Banking
- Look after the correct performance and improvements of Global tools such as CRT and FAD
- Oversee and execute of local and Global initiatives engaging with business, operations, and technology teams
- Oversight of LAM key performance indicators (Onboarding and Ongoing CDD)
- Coordinate and participate at senior level local and global forums (finance and technology related)
- Effectively identify desired business outcomes and drive changes liaising with technology, policy, transformation teams as well as external vendors.
- Actively support the creation of the LAM WCS Governance Strategy, seek opportunities to innovate and improve existing reporting processes and actively support the various transformation programs.
Requirements
- Economic- Administrative, Industrial Engineering or related bachelor’s degree
- Excellent written and wider communications skills in both Spanish and English
- Strong analysis of KPIs performance and ability to translate to executive environments
- Strong planning and governance skills
- Active communication and the ability to influence
- Ability to take a portfolio view and effectively manage multiple market deliveries whilst ensuring each deliverable runs effectively.
- Innovation mindset
- Digital transformation thinking
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.