HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate, Director, Market integration - ASP CMB COO OFFSHORE TEAM – CH.

Principal responsibilities 

• Be embedded in delivery teams to support the timely activation of features and functionality to our customers. This role family works alongside local markets and Transformation to ensure business operations and customers are ready to consume digital and regulatory change
• Responsible for managing the change implementation activities within region / market, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues)
• Manage the people aspect of change, in particular looking to maximise adoption and usage, and minimise resistance
• Apply structured change management processes and tools to create a strategy to support adoption of the changes required by a project or initiative
• Support the design, development, delivery and management of communications
• Conduct impact analyses, assess change readiness and identify key stakeholders
• Provide input, document requirements and support the design and delivery of training programs
• Develop detailed change plans to track progress
• Help to establish the project delivery function, which will involve designing and implementing our internal processes and governance arrangements

Customers / Stakeholders

• Primary customers are:
• Group & Regional teams
• WCL functional and delivery teams
• Other business areas and lines as appropriate
• Group Functional Teams – e.g. Risk, Group Finance, IT
• Operational support teams
• Other Risk sub-functions – global and regional

The Associate, Market Integration will contribute, challenge and advise effectively on areas within their scope, including internal committees / forums and support the provision of transparent and insightful feedback on status.

Other stakeholders on projects will include (as demanded by specific project need):

• Other Transformation functions
• Regulatory authorities
• Other service delivery functions
• Data service providers
• Software, data and service vendors 

Leadership & Teamwork 

• Promotes and recognises cross-cultural working and communication within team by demonstrating collaboration and matrix management in action and taking prompt action to address any activities and behaviours that are not consistent with HSBC's diversity policy and / or the best interests of the business and its customers.
• Support Programme leadership in communication of strategic direction across global, regional and country structures
• Support the programme leadership team to attract, retain and develop the capacity, capability, and talent to ensure delivery of business objectives
• Seeks to build relationships with IT and key stakeholders in market
• Role models best practice in implementation seeking to maximise adoption
• Shares knowledge and understanding to support develop of the team
• Creates and maintains a culture that embraces change 

Major Challenges

• To be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group
• Dealing with complex requirements
• Supporting in the control of projects to meet exacting timescales
• The systems and processes involved are often highly technical in nature or require specialist knowledge to fully understand and effectively support the change programme

Knowledge & Experience

• Credit and Lending experience recommended
• Some understanding of some of C&L operations and key systems
• Relationships with some C&L, Risk, GB/CMB stakeholders or can demonstrates experience from other organisations.
• Role Family experience recommended
• Held most responsibilities associated to role family
• Leadership experience desirable
• Experience in developing and coaching others
• Transformation experience recommended
• Has experienced working on change programmes
• Usually has led project teams

Capabilities  

• Drives change implementation
• Defines and drives strategically-aligned migrations/transitions across geographies to deliver change
• Builds and maintains a comprehensive understanding of local market organisation and nuances
• Engages with business stakeholders across all markets in scope to build, influence and share knowledge of current and future processes/systems
• Drives the business readiness strategy taking into account team and market nuances  
• Champions and leads transformational change
• Leads the building of Change and Implementation skills and teams across the portfolio/line of business
• Leads the planning of all aspects of transition to the end state, including desired future capabilities and ways of working
• Assess and plans for change impacts, ensuring minimal impact to business as usual

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.