Job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. HSBC Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy.
We are currently seeking a high calibre professional to join our team as a Digital Product Manager.
Principal Responsibilities
In this role you will
- Define requirements for a Global Private Banking digital channels and content distribution tool, while supporting the delivery of various digital initiatives within the digital team
- Supporting E2E delivery of multiple digital products throughout the various stages of product lifecycle, coordinating between business stakeholders, 2LOD and technology teams to complete delivery and drive adoption / commercialization
- Responsible for liaison and alignment with wider business stakeholders within and beyond Global Private Banking functions, such as Wealth and Premier Solutions, IWPB, and Proposition for organizational alignment. Collaboration with key business stakeholders to build strategic solutions that will drive customer growth, propensity sales leads and business success
- Promote digital commercialization and drive engagement required for the implementation of various digital tools, across various markets and applications
- Tracking of overall adoption upon of launched tools, enabling further content distribution and outreach to our regional staff and clients
Requirements
To be successful you will need
- Strong product management and business analyst skills focused on digital banking, customer journey design and also strong analytical background and proven ability in analytical rigor, including being able to contextualize data into business activities
- Background in effective customer engagement in a digital/mobile environment, turning customer insights/feedback into tangible customer engagements and proven ability in working across multi-disciplinary and multi- culturally diverse work environments
- Strong customer centricity and proven track record of building successful customer centric teams and delivering positive customer outcomes and High level of drive and motivation to ensure successful delivery of complex initiative
- Good knowledge of digital channels and content distribution strategies, familiar with AI applications is a plus and also good knowledge of the external environment – regulatory, political, competitors, innovation etc
- Fluency in Cantonese, English, and Mandarin. Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels
- Experience with Private Banking, Wealth Management business, Management Consulting with exposure to digital or investment products is a plus
Opening up a world of opportunity
http://www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.