Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Payment Solutions (GPS) is made up of almost 10,000 colleagues across 58 countries and territories. This business is uniquely positioned to help clients make payments across borders, currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional, and country awards.

We are currently seeking a high calibre professional to join our team as a Director, Head of Identity and Entitlements.

Role Purpose:

The Head of Identity and Entitlements role is responsible for defining and driving towards realisation of the FSA strategy for the evolution of journeys and functionality supporting our customers’ ability to access, control and manage their user’s identity and assignment of relevant permissions across the entire client lifecycle on web. Mobile, API, files, Onboarding & Developer portals and in relation to services accessed via other product portals [eg Single Sign On].

The role holder will work closely with partners in the Client Connectivity IT organisation and related Business stakeholders across CIB to ensure that all new and existing functionality is defined, introduced, managed and evolves to meet our customers’ needs, complies with legal/regulatory/FCC requirements and reduces corresponding frontline support needs.  

  • Assist the Global Head of Client Connectivity and Client Connectivity Chief Product Officers with the definition and adoption of the Client Connectivity FSA strategy, supporting the broader team including products, countries and regions to meet SVS OKRs and KPIs.  
  • Collaborate with the Head of Client Onboarding, Client Connectivity to optimise the full E2E journey of onboarding and product enablement, unlocking opportunities to improve the customer’s ability to self-serve or further digitalise existing manual processes.

Customers / Stakeholders:

  • Proactively engage with clients to better understand and design solutions to meet their evolving needs and control obligations in this space.  Gather feedback, servicing outcomes, friction points and customer effort scores to continuously monitor and optimise journey outcome.
  • Maintain regular dialogue with our Digital partners beyond GPS with the aim of maintaining a CIB enterprise-wide approach to Identity and Entitlements, supporting customers of all different sizes and product requirements with a consistent and holistic view and way of managing their users’ access and permission rights eg WCS, MSS, SABB, HASE and IVB, including internal departments relying on HSBCnet or APIs for their everyday operational activities.  

Leadership & Teamwork:

  • Act as a role model for client centricity and collaboration across all functions within the CIB organization; lead efforts to position HSBC as the world’s best client connectivity bank.
  • Enable a high performance and risk aware culture. Set individual team goals, and proactively manage team performance with timely action against OKRs, KPIs and individual objectives. Provide feedback and coaching to underperforming team members.

Management of Risk & Compliance:

The role incorporates global Business accountability for internal Helios Controls covering Authentication and Entitlements on digital channels.  

  • Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy.  The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
  • Foster a strong conduct and compliance culture. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply, including resilience risk and data privacy.  This will be achieved by adhering to all relevant processes/procedures and by liaising with the relevant risk stewards about new business initiatives at the earliest opportunity.
  • Ensure compliance with all relevant internal instructions including Financial Instruction Manuals (FIMs), Group Circular Letters (GCLs) and external regulatory requirements, including the management of operational risk and adherence to the Group’s values.
     
Requirements

Knowledge and Experience

  • Prior experience and demonstrable success in designing and implementing digital functionality and journeys for CIB/Wholesale customers
  • Evidence of understanding of the control environment and risk profile of Identity and Entitlements
  • Leading and coaching of direct and/or indirect teams towards ambitious objectives
  • Experience of an Agile/Scaled agile delivery environment; comfortable with operating and challenging IT in what is a highly technical arena

Opening up a world of opportunity
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited. 

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