HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Financial Support Specialist.

Principal Responsibilities

• Review all such cases where collections from customers are overdue
• Support team members with collections for small/mid value customers, where payments are outstanding
• Undertake collection for large accounts, liaise with the customers for payments through telephonic conversations, emails
• Closely track payments, especially in those cases where the customer may default or has arrived at payment agreement with HSBC given his/her liquidity
• Drive adherence to regulatory requirements and collection policies
• Review and Engage with Risk Stewards to obtain concurrence on Third Party  
  • Incident Report
  • Security Review (TPSR)
  • Outsourced Service Provider’s Audit Report (OSPAR)
  • Outsourcing Assessment (OA), Annual Assessment (AA), Material Assessment (MA)
  • Contract Renewal
• Prepare, Review & Conduct Monthly Third Party Vendor Governance Forum
• Understand the importance of Third Party Risk and ensuring all Risk activities (including tasks and metrics) are undertaken accurately and on time with any deficiencies escalated as appropriate
• Manage Third Party engagements effectively to ensure all risk activities (including tasks and metrics) are undertaken accurately and on time with any deficiencies escalated as appropriate; to ensure compliance with the Third Party Risk Policy and Framework
• Conduct training for Third Party Vendor upon contract renewal
• Handle exceptional collection cases eg customer complaints
• Liaison with law firms and debt collection agencies on daily engagements and contract renewal
• Conduct governance forums for outsourced vendors under Collections
• Manage vendors’ performance to enable higher recoveries for the bank, including site visits to be done

• Jobholder should possess a minimum 7 years related collections experience and able to manage, review, monitor and supervise Third Party Vendor’s Operations, Collections and Field Visit activities, to meet HSBC’s Standard & Values, Bank's recoveries
• Conduct Monthly Third Party Vendor Site Visit ensuring the processes and procedures in compliance with Business Requirements and Bank’s Policies
• Be able to motivate Third Party Voice Agents working towards achieving targets set

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.