Job description
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
Global Payment Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.
We are currently seeking an experienced individual to join this team in the role of GPS Service Experience Specialist. The base location for this role is London operating a Hybrid working model.
The Client Experience Specialist is a key role within our Global GPS Client Services Team, responsible for enhancing the internal communication strategy and creating compelling content that aligns with our commitment to delivering exceptional client service. The successful candidate will work closely with cross-functional teams to develop, manage, and disseminate internal communications that support the overall client experience strategy.
This role requires a dynamic individual with a strong background in communication, content creation, and an understanding of the financial services industry.
In this role, you will:
• Support the head of GPS Transformation and Business Management in the execution of the global Client Services strategy.
• Support the global head of client experience management with the execution of communications and content management.
• Drive global strategy on people and communications across the Service organization including weekly updates, monthly metrics reports, town halls and training strategy.
• Create, edit, and manage a variety of internal communication materials, including newsletters, intranet content, presentations, videos, and emails
• Work closely with senior leaders to draft and distribute key messages and updates to ensure clarity and consistency.
• Design and execute communication campaigns to promote initiatives, updates, and key milestones within the Global Service Team.
Requirements
To be successful in this role you should meet the following requirements:
• A global mindset with a strong communication, organizational, decision-making, lateral thinking, analytical and interpersonal skills.
• Exceptional writing, editing, and storytelling skills.
• Strong understanding of internal communication best practices and employee engagement strategies.
• Ability to simplify complex information and create clear, engaging content using a variety of software including video editing.
• High attention to detail and a commitment to quality.
• Strong interpersonal skills with the ability to influence and engage stakeholders at all levels.
• Ability to work independently and as part of a global team.
• Creative thinker with a proactive approach to problem-solving
We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.