Job Advert Details


Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity
Wholesale Client Service is responsible for global client onboarding, due diligence, credit analysis and relationship servicing for clients of Global Banking & Markets and CMB, both as a customer group and product provider. It is an essential part of the value proposition, complimenting Relationship Management to provide full-service support through the full client lifecycle. Wholesale Client service takes full account of cost, customer service, control and regulatory requirements to oversee delivery of high quality due-diligence and client service. It aims for process excellence across each function (due-diligence, Client Documentation Negotiation, KYC and Client Data) delivering an integrated global service to client. 

What you’ll do
    • Own end-to-end coordination of complex Market Products onboarding requests on behalf of RM/Sales, acting as the operational point of contact for clients throughout the onboarding journey.
    • Partner with RM teams to understand strategic client priorities and longer-term needs, contributing operational insight during business case development and client selection.
    • Coordinate effectively with offshore Client Operations support teams to drive timely execution, clear handovers, and consistent service delivery.
    • Gather, validate, and manage client information and documentation, enabling partner teams (Legal, Credit, Regulatory, KYC, Data, etc.) to complete onboarding activities efficiently.
    • Lead standardisation and continuous improvement initiatives across Wholesale Client Services, promoting simplified processes, shared infrastructure, and a stronger controls environment.
    • Manage the quality and completeness of onboarding requests across the client portfolio, acting as an SME for local and cross-border onboarding requirements.
    • Enhance client experience by building strong working relationships across Front Office, Shared Services, IT, Legal, and Compliance to resolve issues and remove blockers quickly.
    • Drive prioritisation and efficiency by enforcing approved intake channels, communicating progress and expectations to stakeholders, and adhering to escalation and abandonment policies.

What you need to have to succeed in this role
    • Proven track record of delivering excellent customer service, proactively identifying and implementing innovative ways to improve the client experience.
    • Demonstrable experience supporting Market Products onboarding, with a solid understanding of end-to-end onboarding requirements and stakeholders.
    • Proactive, commercially minded approach with the ability to prioritise effectively and manage multiple, conflicting requests.
    • Resilient and calm under pressure, able to maintain quality and pace in a fast-moving environment.
    • Strong communication, influencing, and negotiation skills, with the ability to engage confidently with clients and internal partner teams.
    • Bachelor’s degree (or equivalent professional qualification) in Banking, Finance, Economics, or a related discipline.
    • Highly developed interpersonal skills with a strong ability to build relationships and influence outcomes across teams.
    • Fluent in English and German, with excellent verbal and written communication skills in both languages.

What we offer
The pay range for this role is 12359 PLN - 15500 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

    • Additional bonuses for recognition awards
    • Multisport card
    • Private medical care
    • Life insurance
    • One-time reimbursement of home office set-up (up to 800 PLN).
    • Cafeteria platform
    • Employee assistance program
    • Additional contributions to PPK scheme
    • Corporate parties & events
    • CSR initiatives
    • Nursery discounts
    • Financial support with trainings and education
    • Social fund
    • Flexible working hours 
    • Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:
    • Online behavioral test (for external candidates only)
    • Telephone screen (for external candidates only)
    • Job interview with the hiring manager

We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
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