HSBC Group

• Be abreast with emerging technology and innovation and their application to solve challenges and improve the quality, efficiency and effectiveness of the Bank’s proposition and customer and colleague experience.

• Be responsible for the timely and high-quality delivery of programmes, adhering to HSBC Change Framework.

• Have proven experience of successfully executing against business strategic change agenda.

• Be a 'trusted advisor' to UK CMB management with whom they are partnered by identifying opportunities, constructively challenging conventional thinking, ensuring the Voice of the Customer is embedded in projects and then working to shape. 

• Prioritise and drive the execution of their change needs with a focus on delivering the desired customer, colleague, operational and financial outcomes.

• Be an energised, ambitious, and high performing change professional who will drive the scoping and delivery of strategic change with the business.

• Influence and collaborate with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes. Foster open and honest communication which anticipates stakeholder expectations.

• Promote adherence to project/programme governance model and use defined controls and standards as outlined in Change Framework. Follow the pace and operating rhythm, driving a culture of high performance, and ensure pace by identifying and removing barriers to programme success. Be responsible for ensuring end to end delivery of requirements and agreed acceptance criteria on behalf of the business.

• Develop and implement plans to drive digital adoption of our products/services; collaborate with key stakeholders to create adoption campaigns, materials, and resources; conduct regular analysis of adoption metrics to identify trends, opportunities, and areas of improvement; take ownership around governance activities, supporting the digital programme with mandatory reporting items as part of effective governance; generate reports and dashboards to communicate adoption metrics and insights to stakeholders; identify barriers to adoption and propose solutions to overcome them; work closely with internal frontline teams on adoption best practices and metric tracking tools.

• Analyse current state legacy solutions/operating models against target model to identify gaps and opportunities to support an effective transition towards the target state. Conduct analysis using proven tools and techniques to plan, facilitate, validate, prioritise and otherwise lead problem statement definition, solution design, elaboration of requirements, etc.

• Support Technology Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions, bridging the gap between product, technology, propositions, markets, business, and delivery teams.

• Conduct early change planning and audience analysis through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Source and interpret data and insights to underpin the feasibility and design of digital features and functions.

• Act as a role model to foster a collaborative team environment which supports and encourages professionalism and development. Continuously support capability build of the Business Analysis Practice i.e., through advocating community events, sharing relevant articles / studies / ideas, ensuring regular development, and experience exchange with Transformation community. 

• Promote the value of challenging the status quo, seeking to improve ways of working and having a forward-thinking mind-set, in line with the Group’s values and strategy.

• Excellent understanding of the change lifecycles, including 3+ years of working knowledge of Waterfall and Agile Project Management methodologies, ability to apply best practices. Excellent understanding of Change Framework and best practice techniques, ability to apply Change Management and Implementation Management techniques and approaches.

• Knowledge of data analysis techniques and experience of using tools to create insightful reports and dashboards and support the delivery of customer centric digital products and features. Anticipation and identification of risks, ensuring appropriate steps are taken to mitigate and manage them.

• Proven track record in engaging with the frontline to adopt change. Extensive business knowledge or banking experience, knowledge of the marketplace and the competition (advantage). Working experience with business stakeholders and product managers on product backlogs. Strong experience of managing senior stakeholders. Track record of building sustainable relationship with diverse stakeholder groups.

• Skills: Excellent written and spoken communication skills; ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences. Influencing skills and ability to build positive working relationships with colleagues and stakeholders. Strong facilitation and public speaking skills.

• Commercial and critical thinking with ability and confidence to challenge status quo; strong analytical and problem-solving skills, with the ability to interpret data and draw actionable insights and proposing solutions when escalating.

• Excellent organizational skills to manage the unexpected as well as anticipated issues or events, so that success can still be achieved; strong time management, ability to prioritise and manage multiple tasks, working independently. A track record of constantly looking for improvement, with a ‘can do’ proactive approach.

• Capabilities (critical):  Change & Implementation, Customer centricity, Stakeholder management, Data analysis & insight, MS Office (Excel, Power Point, Word); Confluence; Jira.

• Qualifications and Accreditations: (i) Master’s degree (e.g., MBA) in related field or commensurate practical experience; (ii) CBAP, Change & Implementation, Lean Six Sigma (desirable); (iii) Agile BA, SAFe, TOGAF (optional).

• Competitive salary

• Annual performance-based bonus

• Additional bonuses for recognition awards

• Multisport card

• Private medical care

• Life insurance

• One-time reimbursement of home office set-up (up to 800 PLN).

• Corporate parties & events

• CSR initiatives

• Nursery discounts

• Financial support with trainings and education

• Social fund

• Flexible working hours 

• Free parking

• Online behavioural test (for external candidates only)

• Telephone screen (for external candidates only)

• Job Interviews with the hiring manager