HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make.

At HSBC Life we help deliver on these promises by providing a wide variety of life and health insurance products and services to our clients throughout the Asia-Pacific Region. Our Employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a Head of Health Propositions and Experience.

Principal Responsibilities

In this role you will

• Leverage Expertise in Regional Markets: Utilize your extensive experience in the Hong Kong and China markets to evaluate existing digital health propositions and develop new ones. Aim to create a more integrated ecosystem that not only meets the needs of local Hong Kong customers but is also tailored for the rapidly expanding Non-Resident Chinese clientele
• Ensure Sustainable Development and Delivery: Take responsibility for the sustainable development of digital health propositions, supporting their end-to-end delivery from conceptualization to launch. This includes scoping, creating actionable work plans with clear and measurable success criteria and metrics, leading work streams, executing tactics efficiently, and keeping stakeholders informed about trade-offs and factors that could impact project scope
• Enhance Customer Experience: Strive to deliver an exceptional customer experience by refining existing and designing new health-focused customer journeys and service models. Adopt an agile approach to the design of end-to-end customer journeys, iterating and continuously improving the customer experience to meet targets and drive high Net Promoter Scores (NPS)
• Foster Strategic Collaboration: Utilize strong relationships to collaborate more deeply with key internal partners. Align strategically, identify synergies, and leverage existing or new growth avenues to accelerate the market expansion of digital health and insurance products and services
• Maintain a Robust Feedback Loop: Develop and maintain a strong feedback loop from customers to product and business owners, leveraging data and insights from multiple platforms, tools, and sources. This approach aims to drive continued customer-centric development across propositions, customer experience, and servicing
• Conceptualize New Propositions: Focus on conceptualizing new digital customer propositions centred on health and life insurance to maximize customer acquisition, engagement, and commercialization opportunities. This will involve creating and articulating solid business cases to secure future investments
• Champion Customer-Centric Value Creation: Advocate for a customer-centric approach to value creation, promoting the integration of customer feedback and insights into product development, service delivery, and overall business strategy
• Drive Ecosystem Collaboration: Encourage collaboration within the broader HSBC ecosystem, leveraging synergies across different business lines and geographical regions to maximize the value of digital health as part of HSBC Bank

To be successful you will need

• Educational Background: A bachelor’s degree or equivalent, with substantial experience in digital insurance product, proposition, and customer experience development. Exposure to complex challenges in a digital environment within the Insurance, Health, or Bancassurance industries is essential. An MBA or similar qualification is advantageous
• Digital Insurance Expertise: Strong knowledge of digital product development and customer journey mapping for engagement and commercialization is crucial. Experience in insurance marketing, distribution, and strategic partnerships is desirable
• Banking Industry Knowledge: A good understanding of the banking industry, including familiarity with banking products, customer behaviour, regulatory considerations, and the competitive landscape within the banking sector, would be beneficial
• Strategic Thinking: A strategic thinker with a strong customer-centric, analytical, and innovative mindset. Practical experience in assessing and optimizing business value drivers, customer and financial outputs, using data analytics and KPIs to inform decision-making and proposition value
• Leadership Skills: Demonstrated leadership skills with the ability to lead directly and work effectively with cross-functional teams. Collaborate with various stakeholders across the company to drive initiatives forward, overcome hurdles, while maintaining a positive environment within the teams
• Communication Abilities: Highly effective communication and presentation skills in English and Cantonese, to confidently articulate value propositions and strategies to leadership teams and external stakeholders. Proficiency in Mandarin would be a plus
• Results Orientation: A self-directed and motivated change leader, capable of working effectively in a multinational, highly matrixed environment
• Personal Qualities: Demonstrates qualities of being open, dependable, and connected

Opening up a world of opportunity
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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