Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Liabilities and Secured Lending
Hang Seng's Liabilities and Secured Lending business offers a wide spectrum of mortgage products to meet customer’s needs. With the dynamic business environment and emerging opportunities in the market, there is increasing demand on customer centric mortgage solutions and enhanced customer journey.
Our team conducts market research to identify business opportunities, formulate and implement business strategies to grow the mortgage business.
We are currently seeking a high calibre professional to join our department as Head of Mortgage Business.
The Head of Mortgage Business reports to the Head of Liabilities and Secured Lending and will be responsible for developing, implementing, and achieving the strategic and annual operating plan and budget for the mortgage business. The role holder will lead mortgage product management and pricing while partnering with a broad array of functions including direct and branch sales, marketing, underwriting, operations, underwriting, risk and assurance to deliver the strategic business objectives. Responsibilities include the profitable operation of the business unit while complying with all relevant regulations, policies and procedures and applicable laws.
Responsibilities:
Strategic and Financial
- Leads the development of the mortgage strategic plan while working with other businesses and functions of the Bank to align on organizational goals and objectives
- Establishes work priorities to facilitate achievement of mortgage loan volume goals and the business’ annual budget and operating plans
- Develops and coordinates marketing strategies with internal stakeholders and oversee relationships with external partners including the developers and referral agencies
- Leads the mortgage product team to comply with mortgage pricing and loan sales governance and disciplines
Sales & Marketing
- Develops and implements strategies across mortgage originations, operations, and servicing to achieve key performance metrics including origination volume, portfolio retention and customer experience
- Works with Retail Distribution (direct mortgage sales and branches) on marketing/business development plans designed to generate increased mortgage loan volumes from existing customers as well as new acquisition with developers and other referral partners
- Establishes a strong relationship and work closely and collaboratively with internal partners such as operations, marketing, credit risk, finance, business risk, legal, compliance, and technology to ensure the success of the mortgage business
Portfolio and Product Management
- Reviews on-shelf products, evaluates new product/segment opportunities and oversees the expansion of lending programs to better serve customers and achieve strategic objectives
- Monitor market trends and adjust, if necessary, in a way that maintains competitiveness in product design, technology, and delivery channels
- Monitor portfolio balances to achieve both portfolio growth and product/yield mix to improve net revenue contributions and control credit risk, delinquency, and losses to meet strategic goals
Systems and Operations
- Oversees the maintenance and updates of the systems and forms supporting mortgage business to ensure compliant and identify opportunities for improved efficiencies
- Continuously evaluates and strengthens operational processes and controls while overseeing the mortgage loan fulfilment process to ensure service levels are met and that business and customer issues are resolved in a timely manner. Manages and works with operations’ leadership on improvements to the processes
Compliance, Risk and Audit
- Responsible for mortgage business’ compliance with internal and external regulatory, procedural, and policy requirements. Assists in coordinating and managing the internal and external audits, exams, and related matters.
- Establishes and maintains mortgage loan policies and program guidelines
People
- Coaches and develops staff through effective leadership and sound practices to maximize productivity, efficiency, and employee development
Requirements
- University degree in Business, Finance, Economics or other relevant qualifications
- 10+ years’ experience in mortgage lending with 5+ years in a leadership role with experience establishing business strategy.
- Comprehensive knowledge of mortgage policies, regulations, markets, and processes.
- Demonstrated people management experience including talent attraction, development, and people management skills
- Proven analytical and problem solving experience
- Highly developed interpersonal, verbal, and presentation capabilities
- Proficiency in both English and Chinese
If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
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