HSBC Group

Some careers grow faster than others.     

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office. 

We are currently seeking a high caliber professional to join our team as Head of Reward+.  

Role purpose

Reward+ is a leading loyalty platform in Hong Kong, offering HSBC customers offers and insights, and different options to earn and burn RewardCash. Reward+ is a key differentiation factor for our Credit Cards currently, with millions of users and transactions. 

We are seeking for a leader to expand our innovation and leadership on Reward+ and loyalty, shaping the vision for Reward+, developing the strategy and driving the execution. This is a very strategic role to position HSBC even higher as the leading financial institution in Hong Kong, combining innovation, strategic thinking and execution.  

Key responsibilities

• Shape the vision for Reward+, considering HSBC Hong Kong’s strategic objectives 
• Lead the strategic plan definition and execution for Reward+, including the 3-5-year view on how to expand its reach beyond HSBC and beyond banking, as the centralized loyalty platform for our banking customers, 
• Define the development roadmap to expand user base and customer engagement in a sustainable way 
• Drive digital innovation through Reward+ app to provide one-stop and easy to navigate journey and channels to manage and use loyalty points 
• Create compelling reasons for customers and partners to further use Reward+ 
• Review, prioritize and implement new ways to monetize Reward+ capabilities 
• Work closely with Proposition, Marketing, Products, Data & Analytics, Digital, Distribution and second line of defence to ensure alignment and collaboration 
• Drive commercialization of Reward+ and journeys 
• Monitor competitive landscape and best-in-class digital players to ensure we remain at the forefront of the market 
• Define and drive the backlog/roadmap, ensuring flexibility to adjust to changing market dynamics, while aligning closely with the different teams to meet evolving customer and partner needs 
  

Leadership and Teamwork  

• Drive a culture of high performance and empowerment through effective people management activities and drive-up employee engagement by taking action against agreed priorities in identified action plan, 
• Foster a diverse, inclusive and open environment 
• Drive teamwork and collaboration throughout team and across other areas of WPB 
• Proactively provide feedback to team members and coach as appropriate, 
• Promote innovation mindset and incentivise exchange of best practices, 
• Ensure the delivery of specific strategic goals in conjunction with stakeholders to build a profitable and sustainable business where services are complementary and not competing 
• Act in a manner that transparently promotes the organisation values and delivers in an aligned manner 

Requirements

• Strong experience in loyalty and rewards, preferably within Retail Banking
• Demonstrable management experience in driving change/transformation initiatives 
• Ability to drive innovation and think strategically 
• Good knowledge of financial product revenue drivers 
• Experienced in strategy and business development, with demonstrated ability to grow and drive a business 
• Focused and driven to deliver results in a fast-paced environment 
• Strong experience developing solutions and journeys to meet customer needs 
• Customer oriented, culturally sensitive and understanding of local customer needs strong relationship building and senior stakeholder management skills 
• Able to navigate conflicting strategic priorities and decisions 
• Able to influence, engage and lead in a positive, inspiring manner 

Role Attributes

Experience 
- Broad and comprehensive understanding of concepts and principles within one discipline

Business / Commercial knowledge 
- The role requires a sound understanding of a value unit / product / region / legal entity, alongside a good understanding of the industry and the challenges and changes in the sector.

Leadership
- Management responsibilities for a sizeable team of professionals (including responsibility for budget, and planning)

Problem Solving
- Covers a wide range of diverse activities that require complex judgements and solutions based on conceptual thought and strategic vision and analysis

Innovation
- Is proactive in developing ideas, continuously searching for improvements in techniques which add value to the business and has full responsibility for implementation

Accountability / decision making
- Latitude to make decisions outside of established procedures but within a policy framework.  Broad guidelines are available.  Role implements strategy set by others 

Strategic Responsibility
- Creates business plans for own teams and expected to contribute into value unit / region / product / legal entity strategy

Communication
- The role requires an extremely high level of interactive listening, in order to negotiate with others often at the highest level 
- The role requires the ability to negotiate and influence within their team with a high level of influence 

You’ll achieve more when you join HSBC. 
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by The Hongkong and Shanghai Banking Corporation Limited