Job Advert Details
Key Accountabilities / Impact on Business
- Through consultation with Senior WSB Managers and conducting random checks/streamlining procedures
- By transforming the way of working through innovation & technology
- By analyzing running costs and productivity trends in related to WPB transactions and supplier transactions
- By managing cost efficiency and meet FRP targets
- By providing effective service to existing customers/communicating customer interest in services outside his/her own to other departments /branches
- By resolving customer enquiries and complaints and maintaining contacts with customers of the Bank
- By making effective use of available resources through cross-utilization, fine-tuning work procedures & process improvement
- By planning staff training and promoting teamwork through organizing regular meetings to facilitate effective internal communications and walking the job, planning staff career development and succession planning in the team
- By safeguard the security of the Bank’s financial and physical assets by compliant to BIM, audit reports and the local Monetary Authority’s regulations. Ensure controls are effective and proactively mitigate operational risks and within business risk appetite.
- By controlling main stock of all security documentation and ensure banking physical records are compliant to record retention
- By monitoring and oversighting the performance of internal and external outsourcing parties and ensuring quality service is provided according to defined standard
Qualifications
- BA degree holder in any subject
- Relevant experience in financial industry with prior experience in supervisory role
- Strong leadership and ability to actively motive his/her team members
- Capacity and high creativity in solving operational and personnel problems
- Fluent in spoken and written in English and Chinese
- Demonstrate a strong focus on process improvement and controls
- Strong stakeholder management
- Strong project management and execution focus extremely organized and effective at time management