Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
We are currently seeking a high caliber professional to join our department as Internal Fraud and Fraud Education Manager
We don’t just protect accounts—we empower people. WPB Fraud team doesn’t hide in the shadows; we’re out front leading public education with energy, empathy, and innovation.
We’re expanding our community outreach, and we need a dynamic educator who knows how to connect, create, and communicate. As our Internal Fraud and Education Manager, you’ll be the face of fraud awareness campaigns for the public and internal staff, guiding learners across platforms and formats.
Principal Responsibilities:
Fraud Awareness & Curriculum Development
· Craft engaging educational content on fraud risk and prevention to internal staff, customers and public
· Uplift the capabilities of branch and call center staff in counteracting fraud attack to protect the bank interest
Classroom & Online Training
· Develop learning videos and e-learning materials
· Host webinars, virtual workshops, and classroom training
Social Media & Digital Engagement
· Build and manage fraud awareness message across social media platforms
· Launch seasonal fraud alerts and content that grabs attention
· Collaborate with compliance, marketing teams and various internal stakeholders to ensure aligned message
Events & Outreach
· Plan and execute fraud awareness events
· Partner with local schools, universities, community and regulatory bodies etc.
Other Responsibilities:
Internal Fraud Management
· Responsible for internal fraud management and timely escalate to senior management
· Cultivate a positive fraud mitigation mindset and code of staff conduct
· Support line manager and the business unit
Requirements
• University graduate or above, minimum of 5 years’ relevant experience
• Prior knowledge on fraud, risk and control management is essential or familiar with fraud typologies like phishing, social engineering, account takeover etc. and money mules.
• Preferably with experience in Training, Education, Marketing, or related field
• Knowledgeable in training needs analysis, instructional design and video editing is bonus
• Capable of coordinating, developing, delivering small group training, and massive customer education event management
• Proficiency in both English and Chinese
• Great sense of ownership and strong commitment to deliver excellent performance outcomes
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