Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Lead UI/UX Designer.
In this role, you will:
· Create, write, and design clear, concise, and user-centric content in English for HSBC Hong Kong’s digital products, including the mobile banking app and online banking.
· Collaborate closely with UX designers to co-create the user experience, considering content structure, hierarchy, layout, navigation, accessibility, and etc.
· Develop UX copy that guides users through our digital journeys, ensuring clarity, consistency, and a seamless user experience.
· Actively participate throughout the design process, from initial concept, prototyping, and iteration to final implementation, to deliver best-in-class user experiences.
· Communicate and collaborate effectively with business and tech stakeholders to align content with business goals and technical requirements.
· Support user research initiatives to understand user needs and behaviours, and incorporate findings into content strategy and design.
· Ensure all content accurately represents the brand and adheres to brand guidelines, tone, and style.
· Manage and curate content to ensure it is up-to-date, relevant, and consistent across all digital platforms.
Requirements
To be successful in this role, you should meet the following requirements:
· 12+ years of experience in business analysis and most recent experience preferably in the banking and financial domain.
· Bachelor’s degree in English, Communications, Marketing, Journalism or other related disciplines
· Proven experience as a Content Designer, UX Writer, or similar role
· Strong writing, editing, and proofreading skills in English, with a keen eye for detail.
· Familiarity with User Centred Design methodology and its practical implementation
· Profound understanding of best practices and trends regarding digital, banking, finance, and investment products.
· Excellent collaboration skills, with the ability to work effectively in cross-functional teams.
· Strong organizational and time management skills, with the ability to manage multiple projects simultaneously.
· Excellent written and verbal communication skills in English
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What additional skills will be good to have?
· Agile Certifications/Exposure
· Design Thinking
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India