Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
In this role, you will:
• Lead & participate in MECM infrastructure upgrades, configuration, support and maintenance. Builds technical plans and manages the upgrade of MECM servers and MECM clients.
• Acts as a Subject Matter Expert for MECM related technical escalations. Ensures that MECM infrastructure meets the service availability metrics by monitoring MECM and Adaptiva services, client healthiness, performance tuning and capacity planning & troubleshooting advanced MECM related issues.
• Provide 16.5 x7 support on MECM service following a global Rota and follow-the-sun support. Lead and manage the troubleshooting of incidents, including joining crisis call and working with teams and vendors for a resolution.
• Adhere to internal process to support the service, including change management, and incident management policy. Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible.
• Take the lead with new initiatives (Windows 11 upgrade, process simplification etc.) Take lead to drive other teams for new initiatives related to MECM.
• Take ownership of technical deliverables and handle technical escalations for the team
• Conduct relevant Knowledge Sharing & Training sessions to develop skills of team members. Provide guidance to team members on day-to-day basis as required. Ensure appropriate documentation is created or kept up to date.
• Act as a deputy of team lead, if required.
Requirements
To be successful in this role, you should meet the following requirements:
• 8 to 12 years of relevant IT experience, with minimum 8 years of strong MECM knowledge with proven experience in supporting MECM infrastructure & Windows OS in large enterprise environment.
• Experience in managing infrastructure - Windows OS, SQL Database, Storage, and Network Technologies
Having worked on multi-level MECM hierarchy with CAS and multiple primary sites spread across geographical locations with hands on experience on troubleshooting SQL DRS/File Based replication issues.
• Hands-on experience on troubleshooting Hardware Inventory Issues with knowledge of logs, workflow and components. Proven knowledge on DCM Assets compliance baseline issue troubleshooting, workflow, logs and components
• Experience on troubleshooting MECM Server side policy logs, policy mapping issues and policy download failures on end user devices. Working knowledge on CCM Client level troubleshooting with MP/DP installation issue experience.
• Understand how network boot PXE works and troubleshooting Task Sequence with device build failure troubleshooting. Software and application deployment troubleshooting experience with knowledge of logs, flow, and components.
• In-depth knowledge in Windows server and desktop OS, WSUS and SQL server. Good knowledge of scripting and development e.g., VB script, PowerShell.
Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.
• Proven ability to work across geographies and time zones with a variety of teams.
Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures & policies.
• Knowledge of Service management techniques including incident, problem, change, release management
Ability to work under stress to deliver projects and handle critical system incidents.
Experience in supporting Adaptiva and knowledge of software development would be an added advantage.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India