Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

WPB Credit and Financial Crime Risk Control - Credit Control Services

We are currently seeking a high caliber professional to join our department as Manager, Collections.

Principal responsibilities

  • Lead, plan and co-ordinate a wide range of projects, offshoring migration, process review, system and manpower related issues to ensure smooth delivery of credit collection services
  • Provide prompt responses and recommendations on credit policies to adapt to the fast and changing market
  • Take legal proceedings against debtors by instructing external legal firms; representing the bank to attend court hearing and liaising with Official Receiver’s Office / Outside Trustee on bankruptcy related matters
  • Handle and manage debt collections agencies (Third Party engagement), formulate guidelines for DCAs and ensuring their adherence to Group, HASE and regulatory guidelines
  • Propose and implement quality enhancement and control strengthening initiatives in response to the review findings, customer feedback and business needs
Requirements
  • University degree in a related discipline OR other relevant qualifications
  • Minimum 5 years' managerial experience in credit risk or complaint handling and project management, in relation to retail banking products
  • Good understanding of portfolio management technique including analytics 
  • Strong interpersonal / leadership skills Proficiency in both English and Chinese, fluency in Putonghua an advantage 
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

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