HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager - Data and Analytics

Principal responsibilities

• Build and deploy both proactive and reactive messaging campaigns using Pega
• Proactively identify risk associated with customer data and campaign selection, ensuring the delivery processes are followed and the risk controls are completed.
• Priorities workloads against business objectives, adapting to change and identifying and solving problems.
• Share knowledge and best practice and provide peer to peer feedback, quality checks and support.
• Understand and translate business requirements into 1:1 multi-channel / multi-step customer communications.
• Understand campaign or communication objectives and requirements to document brief and build & deploy audience lists.
• Build selection rules to deliver campaigns via Pega with the ability to source data from external sources
• Work within an Agile squad to deliver business requirements, with a clear focus on continuous development - share knowledge/best practice with the rest of the team and provide peer to peer feedback, quality checks and support.

• Prior experience of building and deploying multi-channel customer communication by using Pega 
• Experience in Pega (Customer Decision Hub) CDH 8.x+ preferably in banking or a large corporate tech company & Demonstrable experience of analyzing data.
• Must have an inquisitive mindset with a keen eye for detail. This should be coupled with an aptitude to problem solve & The ability to network and manage stakeholders is critical & Must be organized and able to manage multiple requests in a pressurized, time-sensitive environment.
• Pega Certified Decisioning Consultant (CPDC) on the latest version is desired & Pega System Architect (CPSA) certification is a plus.

• Thorough understanding of Next Best Action Designer and ability to define strategies for efficient model performances.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***