Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Principal responsibilities:

  • Lead process design on card origination journey and process map of products and services
  • Act as project coordinator including planning, development and implementation of strategic initiatives
  • Serve as the single owner of all management information, overseeing data accuracy, reporting cadence, and insights generation
  • Identify opportunities for innovation and customer experience uplift
  • Drive operational efficiency and ensure all process and controls comply with the internal control standards, group compliance policy and external regulatory requirements
  • Collaborate with internal stakeholders and solicit their supports and inputs to ensure effective execution of the project scope
Requirements

Requirements:

  • University degree in Business Administration or a related discipline
  • Minimum of 10 years’ retail banking experience, with exposure to consumer lending an advantage, and knowledge of related regulatory requirements and guidelines
  • Strong self-motivation and drive to succeed
  • Resilience to stress, able to unlock full potential and prepare for the future of work
  • Strong leadership, project management, communication, interpersonal and analytical skills
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • PC literate in MS Office, including Word, PowerPoint and Excel
  • Proficiency in both spoken and written English and Chinese

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

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