Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific Region.
Our Employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking a high calibre professional to join our team as a Manager, Subject Matter Expert and Project Implementation.
Principal Responsibilities
In this role you will
- Lead Digital Servicing initiatives, review and approve system solutions and artifacts and ensure there are sufficient acceptance from business teams as well as other key stakeholders
- Manage operational streaming projects to improve operational processes and ensure that the projects are delivered according to plan, and relevant improvement objectives are met
- Provide accurate and comprehensive business requirements for Insurance Operation teams in a timely manner
- Review system solutions and ensure they could meet business needs and are fit-for-purpose
- Prepare and review of forms and customer communication including email, SMS and letters
- Propose/support manual workarounds when system solution has yet to be available
- Prepare briefing / communication to the BAU teams – New Business, Policy Servicing and Customer Service for the rollout of process and system changes
- Comply to legal/regulatory requirements and HSBC standards in the implementation of projects
Requirements
To be successful you will need
- Prior experience in life operation administration or business analysis, with supervisory/managerial experience within life insurance industry
- Strong planning, analytical, problem-solving and organizational skills
- Good technical and product knowledge in Insurance
- Pro-active, self-driven; good inter-personal, negotiating and influencing skills
- Good communication and writing skills in English and Chinese
Opening up a world of opportunity
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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