Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of People Experience Manager - PROCESS MANAGEMENT.
Principal responsibilities
Work closely with the GCCSO leadership team to identify and prioirtise key initiatives.
Support the performance framework for GCCSO, through governance and focus on EPD and coaching.
Lead a number of people initiatives across different sites and markets, through to delivery and closure working closely with operational teams and Engagement & Culture teams.
Support the BAU people activity for Shared Operations – including, but not limited to Operating Rhythm, My life tools and insights.
Act as a regional Relationship Manager for the Senior Vice President and Vice Presidents in Shared Operations.
Requirements
Strong communication and influencing skills.
Ability to adapt and flex in a fast paced environment and problem solve.
Experience working in a contact Centre environment.
Strong planning, organization and time management skills.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.