Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Payment Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.
We are currently seeking a high calibre professional to join our team as a Portfolio Manager - Global Payments Solution.
Principal Responsibilities
The Global Payments Solution (GPS) Portfolio Manager role supports broad group of client relationships across value segments and situations. The Portfolio Manager is accountable for the service experience of their assigned portfolio of clients across the GPS Service value stream.
In this role you will
- Accountable for the quality of query management and transactional interactions for their portfolio of clients
- Ability to evaluate options for resolution of complex queries, weigh pros/cons of approaches and escalate challenges when needed
- Accountability for client escalations; business-as-usual escalations as well as global/regional service escalations, inquiries and/or projects. Coordinate remediation of issues and the communication to clients/internal stakeholders
- Oversee local client-initiated projects; facilitate local completion of global/regional client-initiated projects
- Engage with global/regional counterparts for maintenance request, client queries and escalations
- Identify and action red flags before they become client-identified issues
- The role holder must have a thorough understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks
Requirements
To be successful you will need
- Strong knowledge of global cash management and clearing services, products, and techniques
- Proven ability of identifying and meeting customer needs through matching a broad range of products and services
- Proven ability to deliver creative and flexible customer solutions
- Ability to understand a customer’s business and the fundamentals of running a business
- Experience in working within a fast-paced work environment with continually changing lines of communication, technological advances etc
To be considered for this role, the relevant rights to work in Singapore is required.
Opening up a world of opportunity
http://www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.