Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Product Design Lead.

Principal Responsibilities

  • Gather business requirements, transforming them into customer needs
  • Managing multiple stakeholder relationships, from business, engineering and analysts to design systems, research and brand - taking them on a journey with you
  • Be the voice of the customer to build a customer experience driven culture
  • Oversee the quality of design solutions, playing a key role in design governance, reviewing journeys and identifying experience risks and opportunities
  • Ensure objectives and key results of the Lending Value Stream are achieved through our digital experience
  • Provide individual and team-level coaching and feedback, helping the design team achieve their personal objectives and pave the way for progression
  • Manage design sprints, ensuring the team delivers prioritised features, while planning for future state best in class experiences in parallel
  • Discover and define customer problems with user interviews, desk research and other approaches you have in your toolbox, owning the research strategy
  • Understanding of how our journeys connect end-to-end, across channels and other value streams
  • Review UX flows, prototypes and pixel perfect UI using the HSBC design system
  • Host workshops and feedback sessions with stakeholders and designers
  • Validate your ideas and designs through discovery sessions, usability testing and other research methodologies
  • Continually support global design, creating consistent experiences across all HSBC locations and platforms, ensuring a consistent experience, no matter where our customers bank with us
  • Ensure our experience principles are embedded in everything we design
  • Finding the right balance of adhering to global standards for risk and compliance without compromising on customer experience
Requirements
  • You have experience in Product Design, and hold an impressive design portfolio, showcasing a range of projects and your approach to problem solving
  • You’re an analytical thinker, forming both holistic and detailed views of problems
  • Focused on smart solutions and being the customer’s voice within the organisation
  • Experience leading a design team within a cross-functional environment
  • Ability to transfer your ideas to UX flows and prototypes at speed
  • Experience building products for Android, iOS, and web
  • Strong visual design skills. A deep understanding of design systems, pixel perfect UI and interaction design
  • Fast paced with the ability to prioritize and work on projects in parallel 
  • Strong understanding and application of user-centred design methods and principles
  • Experience working and collaborating with a diverse team with multiple stakeholders
  • Ability to strongly articulate your design work and rationale to your peers and cross-functional team
  • A qualification in Design, Human-Computer Interaction, Computer Science, a related field, or the equivalent professional experience

You’ll achieve more when you join HSBC. 
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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