Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of SR. ASSOCIATE DIRECTOR
In this role, you will:
- Working closely with various stakeholders located in different places in the world,
- Reviewing, designing, and re-engineering processes with new technologies to improve performance,
- Designing and driving the implementation of service offerings, capability uplifts and process improvements,
- Evaluating, developing and applying appropriate tools to analyse the architecture,
- Participate in validating data, development, implementation, testing activities,
- Perform data analysis of key problem areas to assist in root cause analysis and data reconciliations to identify data anomalies,
- Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
- Drive the engineering excellence by automation, observability, SRE and toil reduction
Requirements
To be successful in this role, you should meet the following requirements:
- Minimum 12+ years of experience in Production engineering.
- Should have minimum 5+ years of experience in Payment’s domain.
- Should have experience in Finastra payments products like Finastra's Fusion Global PAYplus (GPP)
- Experience in managing critical Incident management and related ITIL process.
- Experience in Real Time Payments systems are added advantage.
- Experience of high frequency change, specifically adoption, engineering, and execution of automated CICD pipelines understanding of Unix and Shell scripting
- Proven triage capability under pressure, able to make strong priority judgement at runtime balancing contending demands,
- Strong understanding of technology layers in application landscape, storage, OS, network, database, application
- Demonstrable, excellent, spoken & written communication skills across global organization.
- Technically inquisitive with progressive interest in modern engineering disciplines and techniques
- Understanding of customers' needs and delivering excellent customer service.
- Experience in Agile/ DevOps environment and in assisting in production support.
- Ability to lead technical conversations with various technical support groups.
- Experience of managing a wide spectrum of stakeholders and show ability to manage upwards.
- Experience in managing the technical team.
- Should be flexible to work with Global team in follow the sun (FTS) model.
- Strong experience in monitoring tools like AppDynamics, Splunk, Dynatrace, Grafana and OpenTelemetry (OTel).
You’ll achieve more when you join HSBC.