Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

HSBC Market & Securities Services provides comprehensive global, regional and domestic fund services including fund administration, global custody and sub-custody settlement and services. Securities Lending Operations is a dynamic department that works with partners across the HSBC Global Banking and Markets business to deliver Securities Lending solutions to clients.

The key purpose of the role will be to ensure that we implement an effective account management strategy that recognises and adapts to changing client requirements as automation and digitisation reduce reliance on operational interaction day to day, and clients seek to extract additional, long term value from their service providers.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

  • Oversee and maintain the highest levels of service standards across our multiple product offering for our Corporate and Institutional clients, ensuring client satisfaction and reference ability
  • Support Client Executives and Sales Directors in identifying and realising cross sales opportunities for existing and prospective clients, ultimately contributing to our growth strategy
  • Proactive management of issues and client escalations across all products and jurisdictions by directing the resources in each service component or jurisdiction
  • Sponsor and drive service improvement opportunities through automation and digitisation and prioritise change management agendas across the business
  • Establish an agreed governance framework and meeting schedules to deliver strong senior client engagement and maintain full compliance with internal controls 
Requirements

To be successful in this role you should meet the following requirements:

  • Track record in owning and maintaining client relationships across securities services products
  • Number of years of experience in a Client Management function
  • Excellent communication and presentation skills including ability to lead executive level meetings
  • Sound understanding of commercial and contractual drivers and contribution to revenue genration and business performance
  • Proven capacity to operate across a complex organisation collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed 

This role is based in London .

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

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